End User Support Specialist - 2nd Shift

Under routine supervision, the End User Support Analyst will provide level 2 support by responding to end user requests and by diagnosing issues to minimize downtime impact to Ryder’s business.

2nd Shift, Tues-Sat 1:00p-9:30p, onsite. Daily work with hundreds of desktops/laptops/printers to support warehouse production. Bilingual a plus with heavy IT support hours with floor associates.

Essential Functions

• Troubleshoot and provide support on PCs (laptops & desktops) and wireless devices including but not limited to iOS, Android tables, smartphones, Blackberrys, Air Cards and hand held scanners to all levels of end users.

• Responsible for imaging, configuration, installation of PCs and end user data recovery.

• Utilize IT incident/change/asset management system to document, prioritize and track requests.

• Install, maintain and repair PC hardware (including printers) and software.

• Coordinate hardware warranty repairs with the vendor as required.

Additional Responsibilities

• Provide Level 2 IT Support to end users with PC hardware, software, printing, mobile devices, PC re-images, data recovery, e-mail and software installations.

• Provide hands on IT technical support.

• Adherence to IT procedural guidelines and policies.

• Decommissioning and disposal of IT equipment and responsible for the accuracy of the Asset Management information.

• Provide support during employee relocations and other projects as required.

• Ability to provide 7x24 on call support if needed.

• Performs other duties as assigned., Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

• Strong oral and written communications skills

• Excellent analytical/technical ability and problem solving /troubleshooting skills

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Ability to work independently and as a member of a team in a fast paced multi-task environment with minimum supervision

• Work well under pressure, successfully meet schedules, work independently while interacting with personnel from differing management levels, and produce high-quality work with minimal supervision

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Highly organized, with excellent time management skills

• Detail oriented with excellent follow-up practices

Qualifications

• H.S. diploma/GED required

• Three (3) years or more experience in IT Support required

• Strong intermediate experience and knowledge in troubleshooting Smartphones and Tablets (Android and iOS) required

• Strong intermediate experience and knowledge in troubleshooting Office applications (including Outlook), Internet Explorer, Lync and Adobe applications required

• Strong intermediate knowledge and experience in troubleshooting network issues, TCP/IP, DNS and DHCP required

• Strong intermediate experience and knowledge in troubleshooting printers required

• Experienced utilizing a Help Desk ticketing queue required

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

$62,000.00

Maximum Pay Range:

$70,000.00

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.