Sr. Technical Program Manager - CX AI solutions,...

Own end-to-end program management for CX AI solution initiatives, from concept through launch and iteration

Define program scope, goals, deliverables, and success metrics in collaboration with UX leadership and stakeholders

Develop and maintain detailed project plans, timelines, and resource allocation across multiple concurrent initiatives

Drive alignment across UX design, engineering, product management, data science, and business stakeholders

Identify and mitigate risks, remove blockers, and escalate critical issues with appropriate urgency

Contribute to strategic planning for the CX AI Solutions roadmap, identifying opportunities and trade-offs

Support proof-of-concept development and validation for new CX AI capabilities

A day in the life

1) Drive cross-functional planning, leading discovery and prioritization by closely partnering with product managers and engineering leads to develop program plans that include roadmaps, dependency identifications, and resourcing plans

2) Ascertain the true requirements underlying feature requests; recommend alternative technical approaches and lead engineering efforts to meet challenging timelines

3) Communicate clearly and effectively to executive management on plans, status, and critical issues

4) Partner as a technical liaison between UX, product and engineering teams

7+ years of working directly with engineering teams experience

• 5+ years of technical product or program management experience

• 3+ years of software development experience

• 5+ years of technical program management working directly with software engineering teams experience

• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

• Experience defining KPI’s/SLA’s used to drive multi-million dollar businesses and reporting to senior leadership

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, East Palo Alto - 171,000.00 - 231,400.00 USD annually

USA, CA, Santa Clara - 171,000.00 - 231,400.00 USD annually

Join our UX Design organization within AWS Platform Operations & Tooling, where we’re building the future of customer experience through AI-powered solutions. Our team operates across four strategic pillars: AWS Service Design (Governance & Ops), Tooling/Onboarding & Sales Enablement, CX AI Solutions, and Organizational Operations. This role specifically supports our CX AI Solutions pillar, driving innovation at the intersection of user experience and artificial intelligence.