IT Service Desk Specialist I

• The IT Service Desk Specialist I provides entry-level, in-person front-line IT support to ATAMMC users at the Walk-In Center, greets users, creates support tickets, and resolves basic technical issues., * Greet and provide in-person support to users at the ATAMMC Walk-In Center.
• Provide support including but not limited to creating support tickets, answering user questions, and assisting with account creation.
• Manage all tickets within DHA ticketing system (ServiceNow), adhering to ATAMMC Service Catalog and performance metrics.
• Handle ticket lifecycle, including troubleshooting, triage, and escalation to Tier III support.
• Communicate incident and request status to users.
• Provide comprehensive desk-side and remote assistance to resolve hardware and software issues.
• Provide on-site support for troubleshooting, configuration, patching, and installation of authorized hardware and software.
• Assist users with CAC pin resets and support in-processing and out-processing of employees.
• Support the lifecycle of IT assets through the DHA Life-Cycle-Management (LCM) process.

• 2+ Years of progressive experience in IT help desk or customer support.
• Associate of Arts (AD)/Associate of Applied Science (AAS)/Military Training, and/or equivalent years of experience.
• Experience providing customer-facing IT support including ticket creation and basic troubleshooting.
• Experience with Windows operating systems and basic desktop support.
• Strong customer service and communication skills.

Required to Start:

• Certification Requirements: a Current IAT I Certification is required to Start.
• Clearance Requirements: a Current/Active DOD Secret Clearance is required to Start

4.84.8 out of 5 stars 9300 DeWitt Loop, Fort Belvoir, VA 22060 $50,000 - $57,500 a year - Full-time, Pulled from the full job description

• Referral program
• AD&D insurance
• Health insurance
• 401(k) matching
• Paid time off
• Paid sick time
• Disability insurance, * Work Location: 9300 DeWitt Loop (Walk-In Center), Fort Belvoir, VA 22060.
• Contract Support Hours: Monday-Friday, 0700-1600., Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

Dexian Government Solutions is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on “Top 50 Companies to Watch”, Washington Technology’s Annual “FAST 50”, and Inc. 500’s List of “Fastest Growing Private Companies”. The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.