Helpdesk Technician

A local school district will be hiring a team of consultants to complete their end of year/into summer school/back to school support project. This person will respond to help desk tickets, phone calls, and walk-ups to troubleshoot basic hardware, software, and connectivity issues. They will also support district-issued devices (Windows laptops, Chromebooks, iPads), including setup, imaging, updates, and basic repairs as well as helping users with password resets, login issues, MFA support, and account access across district systems.

3+ years of experience in a Help Desk or simliar position

Experience troubleshooting Level 1 issues both over the phone and in person

Excellent customer service with end users

Experience with password resets, network connectivity, installation of software, and syncing devices

Nice to Have Skills & Experience

Bilingual in Spanish

Previous experience in a summer refresh project for local ISDs or community colleges

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.