Desktop Support Technician (100% Onsite - Phoenix, AZ)

SunSoft Online is seeking an experienced Desktop Support Technician for a long-term contract opportunity with our client, an Arizona state agency. This is a 100% onsite position providing desktop and technical support for end users in a professional enterprise environment. Responsibilities

• Provide desktop and end-user technical support.

• Install, configure, and troubleshoot desktop and laptop computers.

• Diagnose and resolve hardware and software issues.

• Support Windows operating systems and Microsoft Office applications.

• Configure peripherals including printers, monitors, and mobile devices.

• Respond to support requests and document resolutions.

• Assist with workstation deployments, upgrades, and replacements.

• Deliver excellent customer service while supporting internal users.

• Experience providing desktop or technical support in an enterprise environment.

• Strong troubleshooting and problem-solving skills.

• Experience supporting Windows operating systems.

• Familiarity with Microsoft Office and Microsoft 365.

• Experience with Active Directory, account administration, or ticketing systems is a plus.

• Excellent communication and customer service skills.

Additional Requirements

• Must currently reside in the Phoenix, Arizona metropolitan area.

• Must be authorized to work in the United States without sponsorship.