IT Systems Analyst - Boston, MA

The IT Systems Analyst is a key member of the support team, responsible for activities required to maintain system availability and functionality, support end-users, and to collaborate with vendors and IT partners in the resolution of application outages and other “keep the lights on” (KTLO) activities. Key Accountabilities:

• Serve as the administrator for applications, executing system changes as requested by LOB partners or vendors, following defined change management procedures.
• Create detailed application documentation and IT procedures.
• Support risk mitigation through performance of control testing, providing requested application documentation, and collaborating with vendors to remediate findings.
• Address system interruptions through a collaborative process with the user(s), vendors and other IT partners, clearly identifying and documenting root cause, and strategies to prevent recurrence.
• Collaborate with technical resources to assist in system upgrades and/or configuration changes, and projects.
• Monitor vendor resources for new system releases and functionality, inform business areas about new offerings or enhanced process opportunities.
• Provide end-users with application support. Prioritize issues and requests and provide meaningful updates. Escalate issues/opportunities as needed to deliver results.
• Facilitate automation of manual tasks performed.
• Participate in documenting test cases and results for user testing.
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.

• Associate’s Degree in Computer Science or Business, or comparable work experience Experience:

• 1-3 years’ experience in Banking Technology and Core platforms, and supporting technology solutions Skills & Knowledge:

• Foundational knowledge of information technology
• Excellent analytical and problem-solving skills
• Strong interpersonal skills
• Continuous improvement mindset
• Strong change management skills
• Excellent written and verbal communication skills, including ability to present technical information to non-technical audiences, provide concise summaries of activities and issues, and to ask clarifying questions to understand the full scope of an issue.
• Attention to detail and consistent follow-through
• Ability to work both independently and as part of a team
• Accountability - willing to investigate or attempt a task independently before asking for help