Technical Support Engineer

Insight Global is seeking a Support Engineer III to support chemical treatment programs within a customer’s pulp and paper manufacturing environment. This role is highly hands-on and responsible for maintaining chemical feed systems, conducting testing, monitoring process performance, troubleshooting equipment issues, and supporting continuous improvement initiatives across the mill.

The ideal candidate combines strong technical and mechanical aptitude with a chemical engineering mindset and enjoys working in a plant environment. This individual will work closely with mill personnel, technicians, and customer stakeholders to ensure treatment programs are operating efficiently, safely, and effectively.

This role also offers a defined growth path into future Site Manager and customer-facing account leadership opportunities.

3-5 years of experience within a manufacturing, process engineering, chemical treatment, or industrial operations environment. Bachelor’s degree in: Chemical Engineering Chemistry Paper Science Environmental Engineering Related technical discipline Experience working in a pulp and paper manufacturing environment. Strong understanding of industrial chemical treatment systems and plant operations. Experience supporting, troubleshooting, or maintaining: Pumps Chemical feed systems Feed skids Dosing systems Process equipment Experience reviewing process data and operating conditions to identify performance issues. Ability to conduct routine and non-routine chemical testing and interpret results. Mechanical aptitude and hands-on troubleshooting experience. Experience managing chemical inventory, transfers, and onsite chemical handling. Strong problem-solving skills and ability to identify and resolve issues independently. Strong communication skills and ability to work effectively with operations teams, technicians, and customers. Willingness to work onsite in a mill environment and perform field-based work.

Nice to Have Skills & Experience

Water treatment experience Eagerness to take on a sales or customer facing role

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.