Technical Support Specialist

• Provide first line contact for troubleshooting problems with proprietary equipment.
• Diagnosis and troubleshoot issues and problems on Food & Beverage proprietary equipment.
• Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing.
• Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program
• Track phone calls and emailed support tickets using ticket tracking system-What ticketing system do you use? How many tickets a day Servicenow Typically 30-35 tickets a day.
• Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.
• Support team vision, goals, and metrics

• Demonstrated customer service skills with a proven ability to interface positively and professionally with a customer
• Minimum 2 - 5 years of technical experience
• Preferred bachelor’s degree in engineering discipline or related technical field
• What softwares or technologies, will they need experience with?
• Experience with Gateways and Connectivity of automated systems
• Troubleshooting experience in electrical or mechanical systems
• Basic understanding of PLC knowledge
• Working knowledge of boilers, cooling towers, wastewater treatment systems, etc.
• Ability to analyze data
• Experience working with Microsoft Office Suite and SAP

Preferred Experience:

• Electrical background
• Experience with Wireless connectivity

3.83.8 out of 5 stars Naperville, IL 60563 $22 - $28 an hour - Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible schedule, * 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance