IT/Support Technician

The IT Support Specialist will be responsible for providing day-to-day technical support for office and warehouse operations, maintaining IT infrastructure, troubleshooting hardware/software/network issues, and assisting with system implementation and security practices.

This role requires someone who is hands-on, organized, responsive, and able to work across multiple departments in a fast-paced operational environment.

Responsibilities

• Provide technical support for office and warehouse employees
• Troubleshoot hardware, software, printer, scanner, Wi-Fi, and network issues
• Maintain computers, mobile devices, cameras, and user accounts
• Support warehouse technology, including labeling systems, scanners, and operational devices
• Coordinate with third-party IT vendors and service providers
• Assist with cybersecurity, access control, backups, and IT best practices
• Maintain IT documentation, asset inventory, and SOPs
• Assist with onboarding/offboarding setup for employees
• Support Microsoft 365, email systems, file sharing, VPN, and remote access tools
• Assist with ERP/WMS system implementation and integration projects
• Monitor and maintain system reliability and uptime
• Help improve overall IT processes and operational efficiency

Do you have experience in IT support?, Do you have a Associate’s degree?, * Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred

• 2+ years of IT support experience required
• Strong troubleshooting and communication skills
• Experience with Windows environment, Microsoft 365, networking, and basic cybersecurity practices
• Experience supporting warehouse or operational environments is a plus
• Familiarity with ERP, WMS, cameras, or inventory systems is a plus
• Ability to prioritize tasks and respond quickly to operational issues
• Bilingual English/Mandarin is a plus

Pulled from the full job description

• Fuel card
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Health, dental, vision and life insurance
• Paid time off and holidays
• 401(k)
• Gas Card
• Growth opportunities within a rapidly expanding company

Pay: $30.00 - $40.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off