IT Support Technician Supervisor

Ensures compliance with HIPAA and utilizes tools and technologies for efficient management of resources. Oversees orientation and training of new departmental employees, ensuring documentation and necessary resources are available. Oversees staff development, conducts performance evaluations, and resolves conflicts between staff. Conducts interviews and provides hiring recommendations to management. Develops and maintains relationships with other teams to ensure a collaborative and supportive work environment. Follows up with dissatisfied customers to resolve problems and improve customer service. Monitors departmental procedures and ensures smooth operations. Oversees work queues to ensure timely processing based on departmental objectives. Creates the weekly schedule and approves PDO requests, ensuring adequate staffing for daily shifts. Assists the departmental manager in special projects to improve the quality of departmental operations. Provides back-up support to the department manager for escalations and meetings. Communicates to staff and disseminates information regarding current and future events, presenting reports and statistics as needed. Performs other duties as assigned.

• Ability to communicate in an efficient, professional manner, and to diffuse angry customers and resolve conflicts [Required]

• Ability to think creatively and formulate new ideas to improve processes within the department [Required]

• Ability to multi-task and complete several projects on a given deadline [Required]

• Knowledge and ability to understand and achieve departmental goals [Required]

• Ability to assess and identify departmental opportunities associated with the use of technology/automation [Required]

• Ability to supervise the activities of staff to meet deadlines and resolve problems [Required]

• Able to logically read and comprehend technical manuals and instructions [Required]

• Understands Client/Server, Web and Mainframe architectures [Required]

• Familiar with public and private cloud infrastructure, virtualization, relational database use and design, mobile applications, data security, end user devices, operating systems, and networking [Required]

• Effective verbal and written communication skills [Required]

• Capable of solving problems quickly and accurately [Required]

• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook), Microsoft Project, and Microsoft Windows [Required]

• Information Technology [Preferred]

• Healthcare Operations [Preferred]

• Working knowledge of ServiceNow Application [Preferred]

• Familiarity with a variety of System, Utility, and Application Software [Preferred], * 1+ experience with management information systems department [Required]

• 1+ healthcare experience [Preferred]

Additional Information:

• Candidate must hold at least two of the allowable certifications.

Licenses and Certifications:

Must have TWO of the following valid IT related certifications:

• CompTIA A* CompTIA Network* CompTIA Security* Cisco CCNA

• ISC2 CC

• AWS Certified Cloud Practitioner

• Microsoft 365 Certified: Endpoint Administrator Associate

• Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)

$54,680.66 - $101,717.57

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.