Technical Delivery Manager with DevOps

We are looking for someone who is responsible for leading the smooth transition of services from the existing team while ensuring there is no disruption to business operations. The role focuses on stabilizing delivery, managing day-to-day operations, monitoring KPIs and SLAs, and driving continuous improvement through process optimization and automation. A strong understanding of DevOps and DevSecOps practices, including CI/CD pipelines, Jenkins, quality gates, security checks, and release management, is essential. The role also involves leading and mentoring the delivery team, coordinating with cross-functional stakeholders, managing customer expectations and escalations, ensuring compliance with governance and PMO processes, and overseeing resource utilization, delivery margins, and overall operational efficiency., Own service delivery, SLAs/SLOs, incident, problem, and change management (ITIL). Ensure reliability, availability, capacity planning, DR, and platform governance. Lead DevOps platform modernization, upgrades, migrations, and automation initiatives. Drive CI/CD, IaC, containerization, observability, DevSecOps, and release governance best practices. Manage security, compliance, audit readiness, and risk controls. Partner with business, engineering, security, and vendor teams. Track DORA metrics, MTTR, adoption, and service performance KPIs..

10+ years of IT experience. 5+ years in DevOps/Platform Engineering. 3 5+ years in service delivery, engagement, or managed services leadership. Strong expertise in CI/CD, SCM, IaC, Kubernetes, cloud platforms, observability, and ITSM. Experience with tools such as GitHub, GitLab, Jenkins, Azure DevOps, Terraform, Ansible, Kubernetes, Artifactory, Vault, SonarQube, Splunk, Datadog, ServiceNow, and AWS/Azure/Google Cloud Platform. Excellent stakeholder management and executive communication skills. ITIL Foundation or equivalent experience.

Preferred Qualifications: Certifications: AWS Architect, CKA/CKAD, Terraform Associate, PMP/PRINCE2, SAFe, ITIL Intermediate. Experience consolidating/modernizing toolchains and leading platform migrations at scale. Demonstrated FinOps practices and license optimization in platform contexts. Experience with developer portals and golden path enablement. Background in data-driven reporting (e.g., building KPI dashboards).

What Working at Hexaware offers:

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles.

At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.

The Hexaware Advantage: Your Workplace Benefits Health benefits with low-cost employee premium. Range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage training and upskilling opportunities through Udemy and Hexavarsity