Field Service Dispatcher

Culligan Quench is looking for a Field Service Dispatcher with hands-on experience in routing or dispatching for technician installations, service breakdowns, or maintenance work. This role plays a key part in coordinating our technician schedules and ensuring we deliver on our service-level agreements (SLAs).

You’ll serve as the bridge between our customers and our field teamsbalancing technician availability with customer needs, optimizing routes, and making real-time decisions to keep our service operations running smoothly.

This is an ideal role for someone with dispatch, routing, or logistics coordination experience who enjoys fast-paced problem-solving, clear communication, and keeping both customers and technicians supported and informed.

Responsibilities

• Coordinate technician dispatching and routing for installations, service calls, and repairs
• Communicate directly with customers to confirm appointment details and scheduling updates
• Collaborate daily with Sales, Service, and Supply Chain teams to ensure customer needs are met
• Proactively monitor service queues and field activity to meet or exceed SLAs
• Troubleshoot scheduling conflicts and make real-time decisions to optimize technician routes
• Escalate service issues when needed and keep internal stakeholders informed
• Attend daily service huddles and actively support field team planning
• Accurately document all updates and communications in our service systems

• Hybrid work model: Remote work 2 days a week, In King of Prussia, PA or Grapevine, TX office 3 days a week (for external candidates)
• 2+ years of routing, dispatching, or field service scheduling experience
• Experience coordinating technician installations or emergency service calls is highly preferred
• Strong communication skillsprofessional, clear, and customer-focused
• Comfortable navigating multiple systems and communication channels (email, phone, chat)
• Highly organized with strong attention to detail and a proactive mindset
• Ability to work cross-functionally in a fast-paced, service-driven environment
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Experience with Salesforce strongly preferred

What We Offer

• Medical, Dental, Vision which start day one
• 401(k) match of 50% up to 6%
• Life insurance
• Disability
• Paid Time Away + 10 paid company holidays
• Parental leave
• Additional voluntary benefits
• Career progression opportunities
• Coaching and professional development

$47,000 - $47,000 a year

Quench offers competitive salary and benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

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