IT First Line Helpdesk / Service Desk Analyst

We are currently recruiting for a Temporary IT Helpdesk !st Line support professional to join an established business around the Harefield / Northwood area, IT Helpdesk - 1st Line Support

• Providing 1st line IT support to end users
• Logging and resolving helpdesk tickets
• Setting up laptops, desktops, and user accounts
• Escalating complex issues to senior IT teams
• Assisting with password resets and access requests
• Delivering excellent customer service and user support
• Maintaining accurate records of issues and resolutions
• Deal with calls and emails from end users

Key Requirements

• Previous 1st Line IT Helpdesk or Service Desk experience
• Be available immediately to take on a temporary opportunity

• Be able to commute close to the Harefield/ Northwood area (preferably car driver to get to this location)
• Good customer service skills written / verbal
• Good knowledge of MS Office