IT Manager

Our client is seeking an experienced IT Manager to lead enterprise IT operations across multiple locations, including corporate offices, operational sites, and remote facilities. This role is responsible for overseeing infrastructure, cybersecurity, business applications, user support, vendor management, and technology initiatives that support business growth and operational excellence. The ideal candidate will bring strong leadership experience, expertise in Microsoft technologies and enterprise infrastructure, and a proven ability to support industrial or manufacturing environments. Responsibilities

• Lead and manage day-to-day IT operations across multiple business locations.
• Ensure reliable delivery of IT services, infrastructure availability, and end-user support.
• Establish and maintain IT operational standards, processes, and service delivery practices.
• Serve as the primary technology partner for business leaders and stakeholders.
• Execute enterprise IT strategies, policies, governance frameworks, and technology initiatives.
• Oversee infrastructure including networks, servers, storage, virtualization, cloud services, backup, and disaster recovery solutions.
• Manage technology deployments, upgrades, lifecycle management, and continuous improvement initiatives.
• Provide guidance and escalation support for complex technical issues.
• Support cybersecurity programs, risk management, vulnerability remediation, and incident response activities.
• Ensure compliance with SOX controls, audit requirements, and security standards.
• Collaborate with stakeholders to identify and implement technology solutions that improve operational efficiency.
• Support digital transformation and business technology initiatives.
• Manage vendor relationships, contracts, service-level agreements, and service delivery performance.
• Assist with budgeting, resource allocation, and asset management.
• Lead, mentor, and develop IT team members while fostering a culture of accountability and customer service.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
• 8+ years of IT experience, including 3-5+ years in a leadership or management role.
• Experience supporting mining, manufacturing, heavy industry, industrial operations, or similar environments.
• Strong understanding of Operational Technology (OT) environments and remote site support.
• Experience managing enterprise IT operations across multiple locations.
• Expertise with Microsoft technologies including Windows Server, Active Directory, Microsoft 365, Entra ID, endpoint management, and collaboration platforms.
• Strong enterprise infrastructure experience including networking, virtualization, cloud platforms, storage, backup, and disaster recovery.
• Knowledge of firewalls, telecommunications, and secure remote connectivity solutions.
• Strong cybersecurity knowledge including identity and access management, endpoint protection, vulnerability management, and incident response.
• Understanding of IT governance, SOX compliance, audit processes, and change management practices.
• Experience supporting ERP systems, SCADA platforms, industrial control systems, and other operational technologies.
• Strong IT Service Management (ITSM), vendor management, budgeting, and asset lifecycle management experience.
• Excellent leadership, communication, stakeholder management, and problem-solving skills.
• Ability to travel domestically and internationally as required.