IT Support Analyst

ENTERPRISE SOLUTIONS INC

Santa Clara, CA, United States

about 1 month ago

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Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

$56,160.0 - $60,320.0

Working hours

Shift work

Job source

www.indeed.com

Tech stack

Software Applications Software Debugging Windows Desktop Computer Equipment

Job description

Provide technical support to end users for hardware, software, and operating system issues.
Troubleshoot and resolve computer, application, and device-related problems.
Install, configure, and maintain computer hardware and software.
Document incidents, service requests, and resolutions.
Escalate complex issues following standard procedures.
Perform root cause analysis and basic debugging.
Communicate project updates and technical issues to team leads.
Follow standard operating procedures and meet service level goals.
Support equipment installation, maintenance, and user setup.
Collaborate with team members to resolve technical issues and improve support documentation.

Requirements

High School Diploma or equivalent.
1+ year of experience in IT Support, Help Desk, Desktop Support, or Engineering Support.
1+ year of experience troubleshooting Windows operating systems, software applications, and hardware.
Strong problem-solving, communication, and customer service skills.
Ability to lift and install equipment up to 40 lbs.

Benefits & conditions

5.05.0 out of 5 stars Santa Clara, CA 95051 $27 - $29 an hour - Contract, Enterprise Solutions Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $27.00 - $29.00 per hour