IT Support Technician - I

Join our dynamic IT support team as an IT Support Technician - I, where your technical expertise will drive seamless technology experiences across our organization. In this entry-level role, you will be the first line of assistance for end-users, ensuring that hardware, software, and network systems operate smoothly and efficiently. Your proactive approach and problem-solving skills will contribute to maintaining a robust IT infrastructure that empowers our teams to succeed every day. This paid position offers a fantastic opportunity to develop foundational skills in IT support while working in a fast-paced, collaborative environment., * Provide technical support to end-users by troubleshooting hardware and software issues across various operating systems including Windows and macOS.

• Assist with computer management tasks such as deploying updates, configuring devices, and maintaining inventory using tools like SCCM and GPO.
• Support network administration activities including configuring and troubleshooting LAN, VPN, DNS, DHCP, TCP/IP protocols, firewalls, and wireless solutions such as Meraki.
• Resolve help desk tickets efficiently using ServiceNow or Jira platforms, documenting issues clearly and following up to ensure resolution.
• Support the setup and maintenance of computer hardware, mobile devices, and peripherals to ensure optimal performance.
• Assist with user account management in Active Directory and perform routine maintenance on Microsoft Windows Server environments.
• Collaborate with team members on projects related to IT infrastructure improvements and security enhancements.

• Basic understanding of computer hardware components and operating systems such as Windows, Linux, and macOS.
• Familiarity with software troubleshooting techniques for common applications like Microsoft Office suite.
• Knowledge of computer networking concepts including LAN/WAN, TCP/IP, DNS, VPNs, firewalls, and network security best practices.
• Experience supporting help desk operations or providing desktop support in a professional setting.
• Exposure to enterprise tools such as SCCM for device management, BMC Remedy or ServiceNow for ticketing systems, and Active Directory for user account administration.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users., * IT support: 3 years (Preferred)
• Microsoft Windows Server: 3 years (Preferred)
• Active Directory: 3 years (Preferred)
• SCCM: 3 years (Preferred)

License/Certification:

• CompTIA A+ (Preferred)

$30 - $35 an hour - Full-time, Contract, Pulled from the full job description

• Health insurance
• Dental insurance, Pay: $30.00 - $35.00 per hour

Benefits:

• Dental insurance
• Health insurance

Application Question(s):

• Are you open to working onsite?
• Are you open to working a 2-3 month contract?