Implementation Specialist (Entry level)

BRYCER is the industry-leading compliance platform trusted by thousands of municipalities, fire departments, and contractors across the country. Our Compliance Engine transforms how Authorities Having Jurisdiction (AHJs) manage and report life-safety inspections, simplifying compliance and strengthening public safety at scale.

As an Implementation Specialist, you’ll perform integral implementation and maintenance tasks for both prospect and existing jurisdictions within The Compliance Engine (TCE). This includes creating accounts for new jurisdictions joining TCE, implementing customization requests for settings and features, and assisting with the overall quality assurance of changes made to The Compliance Engine. If you enjoy problem solving and are proficient in time management and organization, this role is a good fit.

WHAT YOU’LL DO

• Work alongside our data and sales teams to get new AHJs established

• Actively maintain AHJ account settings/customizations based on ticket requests

• Manage timelines and requirements for new feature requests, new accounts, and lost accounts

• Quality check requests for customizations and settings

• Set up pricing matrixes and handle pricing changes

• Problem solve and troubleshoot issues being experienced by AHJs using TCE

• Communicate with other teams in our organization regarding changes and issues as they occur

• Are organized and can maintain timelines for various projects

• Notice details and care about maintaining a standard of uniformity

• Show up consistently and take your work seriously

• Communicate clearly when something needs attention

• Are comfortable problem solving and enforcing procedures

• Are comfortable communicating between multiple groups internally

• Have some proven experience with project management, data entry, or office work (preferred, not required)

• Have demonstrated experience with ticketing and work-management platforms, such as Zoho Desk and Jira, with the ability to quickly learn new systems and use them to coordinate cross-functional work in a fast-growing environment

• Have an associate’s degree (preferred, not required)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

• Dental insurance, * Health, dental, and vision insurance

• 401(k)

• Paid time off

Your work ensures that procedures can be implemented smoothly and consistently to limit errors, delays, and future hurdles for a system that helps keep buildings safe.

• This is a full-time, in-person position at our Lisle, IL office. Candidates must be local or willing to relocate prior to starting.

Pay: $44,000.00 - $47,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance