Service Manager - Component Rebuild Center

The Component Rebuild Center (CRC) Manager has the critical responsibility to oversee facilities, buildings, and issues associated with the local area. This not only includes day-to-day operations but also strategic direction and the consistent performance of the department. The Manager helps local personnel focus on customer satisfaction, employee satisfaction, safety, profitability, and overall general performance.

Essential Functions

Service Responsibilities:

• The CRC Manager (Component Shop) directs and controls the service department to ensure an efficient and profitable operation to support branch and corporate objectives, and by maintaining the highest
• quality of service to the customer. This includes:
• Developing, monitoring, and managing annual budgets and objectives for P/S.
• Ensuring quality repair work and superior customer satisfaction.
• Timely resolution of customer complaints and disputes.
• Administering service policy and warranty.
• Supervising and evaluating service employees and staff work performance.
• Employee Satisfaction
• The CRC Manager is responsible for the harmony and safe working conditions of the department.
• Their role is a combination of facilitator and motivator.
• He/she is accountable for the actions of department employees and is responsible for overall employee wellbeing and attitude.
• His/her example should help create a positive working environment that fosters excitement in the workforce.
• Component shop includes: engines, upper and lower powertrain components

Leadership:

• He/she will work closely with the other managers to assure employees have an avenue to discuss issues and concerns. This shall include disciplinary issues as well as day to day issues.
• Employees should feel they have a voice, and that our management group is willing to listen and act.
• Employees should also feel they have the chance to advance with the company as opportunities arise.

Service Facilities:

• The CRC Manager is responsible for the day-to-day operations and management of the physical service facility/buildings.
• This will include the maintenance and repair of all structures and their systems (i.e. HVAC, electrical, water, sewer, etc.).
• He/she is to work closely with the Facility Manager to resolve problems.
• Capital budgets for the service facilities are to be prepared with the help of the Branch Manager and Operations Direct.
• The CRC Manager will assist with overseeing any construction projects in the department.
• This would not only include the day-to-day management of any construction, but also the planning process.
• He/she should communicate to other managers, division managers, or facility manager as required.
• Implement Continuous Improvement:
• Behaviors which result in the improvement of existing processes or development of new processes leading to greater efficiency.
• This includes the implementation and management of change while simultaneously championing other lean philosophies.
• This includes effective business judgment and critical thinking, as well having a systemic perspective of the branch’s core business.
• Facilitate Daily SQDC Meetings and update all materials as needed, conduct problem solving activities and implement countermeasures.
• Identify and assist with Leader Standard Work for department leadership.

Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions., * Four-year BA/BS degree preferably in business management with 6 years similar experience with at least 2 years management or supervisor experience.

• Two-year technical school graduate with approximately 8 years similar experience with at least three as a Group Leader.
• High school graduate with approximately 10 years mechanical experience with at least four as a Group Leader.
• Candidates with hands-on experience is strong preferred as assisting technicians with technical issues is a requirement.
• This position requires a self-directed, personable, service oriented individual with technical aptitudes who is self-motivated, well organized, mature and possesses sound business sense. Good customer relations are a must.

Computer Skills

Intermediate PC skills (DBSi, Microsoft Word/Outlook/Excel)

Position at Carolina CAT - Construction

Join the Carolina Cat Team

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.