Technical Support Specialist - Anchorage

• Provide advanced troubleshooting, diagnostics, and repairs for end-user hardware, software, and IoT systems via phone, chat, remote tools, or onsite intervention.
• Install, image, configure, deploy, and maintain desktops, laptops, peripherals, servers, printers, cameras, and mobile devices, including troubleshooting associated hardware, software, and network services.
• Manage and prioritize escalated incidents and project tasks through ticketing and project-management systems to ensure accurate, sequenced, and compliant resolution.
• Lift items over 25 lbs. and work in confined spaces to replace workstations, monitors, run cabling, and perform other physical tasks.
• Document all hardware and software maintenance, troubleshooting activities, and ticket updates in accordance with company standards.
• Maintain the company’s hardware and software asset inventory, ensuring records are current and accurate.
• Advise end users on selecting hardware and software solutions that meet business requirements.
• Stay current with developments in workstation and mobile operating systems, and internal networking practices., * Virtual server and desktop infrastructure
• Enterprise mobility management and deployment of Android devices
• Windows Server 2016, 2019, 2022 and/or Linux and associated server infrastructure
• Industrial label printers and multifunction enterprise devices
• IP Camera infrastructure and video management systems
• CompTia A+, Network+ and/or Security+ certification

Your Schedule

• The work associated with this position will be performed onsite

• Monday - Friday 8:30am to 5:00pm from our Anchorage corporate office

• Occasional work hours outside the normal schedule may be required

• On call rotation: 1 week, every 3 weeks to support after hours and weekend calls
• Occasional travel to other Alaska based Service Centers

Why should you join us?

• We’re ethical and human. We don’t get everything perfect, but we try hard. When we miss the mark, we own it and make it right.
• We work as a collaborative team built on respect and support.
• We work in a casual office setting

Fine Print:

All employment offers are contingent on a satisfactory background check and pre-employment drug screen, excluding marijuana where prohibited by law. Random drug testing does not include marijuana for non-safety-sensitive positions in Washington

• Minimum of two years’ related experience.
• Must be able to obtain a Secure Identification Display Access (SIDA) badge for Anchorage International Airport access.
• Associate’s degree or equivalent from two-year College or technical school in relevant subject.
• Valid driver’s license.
• This role requires ongoing authorization to work in the U.S. without sponsorship.

• Competitive wages + annual wage reviews
• Cell Allowance: $10 per month
• Two medical plans starting as low as $0/month
• Medical, dental and vision for your family for $222/month (HDHP)
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Mental health programs (in-office and virtual)
• 17 days Paid Time Off a year + additional paid extended leave. PTO increases with tenure
• 8 paid holidays each year
• 401(k) with company match + additional contributions
• No-cost Employee assistance program, life insurance, long term disability and AD&D
• Tuition Reimbursement program
• Career advancement through internal promotions

Lynden Incorporated is seeking a Technical Support Specialist to work as part of our Anchorage based team. In this role, you will be the face of the Lynden IT department. You will provide advanced troubleshooting, diagnostics, repairs, and deployments for end-user hardware, software, and IoT systems. This position is not safety sensitive.

Are you awesome? We’re hiring! Join a stable, family-owned company with 40+ years of no layoffs and a collaborative, team-focused culture., Lynden is a family-owned transportation and logistics company helping customers balance speed and budget with shipping via air, land, or sea. Our corporate office, home to 190 employees, with 95 in IT, supports 15 Lynden companies and more than 2,500 employees. With 40+ years of no layoffs, we offer you long-term stability in a career that’s as rewarding as it is an adventure!