IT Systems & Hardware Manager

The IT Systems and Hardware Manager is responsible for managing and modernizing K&M Accessories’ global IT infrastructure, systems, hardware, data networks, telecommunications, security, and operational support environment. This role ensures critical systems and applications remain stable, secure, backed up, and available in a 24x7 business environment. The position also oversees ERP/SAP Business One support activities, including coordination with implementation partners, data and process transition, hardware readiness, training coordination, and related SAP in-house infrastructure initiatives.

Scope of Role

· Global data and telecommunications networks, including firewalls, VPN/remote access, SD-WAN, VLAN, VoIP, PBX/mobile services, and connectivity across company locations.

· Server, storage, backup, virtualization, x86 and IBM iSeries environments, endpoint hardware, peripherals, cloud and mobile solutions, and hardware lifecycle planning.

· Windows Domain, Active Directory, O365 administration, mail routing, network design, SQL Server support coordination, and core business application infrastructure.

· ERP/SAP Business One infrastructure and support and backup/reliability requirements.

· IT department processes, help desk standards, EDI support coordination, vendor/service-provider accountability, documentation, security hardening, and operational improvement.

Primary ResponsibilitiesIT Leadership, Standards, and Department Management

· Lead the IT function and ensure critical servers, applications, and networks are available and reliable.

· Maintain and improve IT procedures, standards, documentation, and operating discipline.

· Manage help desk processes, procedures, escalation paths, and daily prioritization.

· Maintain awareness of emerging hardware, software, security, and services that may benefit the company.

Infrastructure, Network, and Telecommunications Operations

· Manage all aspects of K&M Accessories’ worldwide data and telecommunications networks, including planning, implementation, monitoring, reporting, troubleshooting, and continuous improvement.

· Provide capacity planning and operational oversight for servers, firewalls, remote access, switches, routers, SAN/storage, virtualization infrastructure, backup systems, and related core infrastructure.

· Plan and execute network changes, equipment replacement, server modernization, hardware lifecycle improvements, and connectivity initiatives across locations.

· Oversee telecommunications resources, including PBX and mobile services.

Security, Patching, Backup, and Business Continuity

· Manage operating systems, hardware, and applications to maintain security, data integrity, and performance.

· Research, test, coordinate, and apply patches and updates for all related infrastructure components.

· Manage protection of company IT assets via anti-virus/endpoint protection tools.

· Oversee backup of critical data, protection of media, validation, and implementation of backup platforms.

· Assist with cybersecurity hardening, including firewall/VPN oversight, vulnerability awareness, and access.

· Support after-hours or high-priority operational issues when required to maintain business continuity / uptime.

Systems Administration and Core Applications

· Design, implement, administer, and maintain the Windows Domain and Active Directory environment.

· Administer O365, mail routing, network design, permissions/access controls, and related systems-management.

· Coordinate support for SQL Server, Enterprise Manager, and core infrastructure-dependent applications .

· Maintain vendor relationships, negotiate and manage service contracts, and build infrastructure plans.

ERP, SAP Business One, and Modernization Initiatives

· Lead or coordinate infrastructure-related SAP initiatives, including bringing the SAP instance in house, ensuring backup structure is fully implemented and functioning, and supporting SAP reliability requirements.

· Evaluate and drive future-state infrastructure improvements, including server migrations, virtualization strategy, infrastructure modernization, and operational improvement projects.

Vendor, Project, EDI, and Cross-Functional Coordination

· Lead infrastructure projects, service-provider work, hardware/software contracts from planning to completion.

· Coordinate with internal stakeholders, vendors, and service providers to resolve issues and ensure accountability.

· Oversee EDI support needs, including workload coordination, issue follow-up, and communication flow.

Do you have experience in Windows?, Do you have a Bachelor’s degree?, · Bachelor degree in Computer Science, Information Technology, or a related field, or equivalent experience.

· 8+ years of practical IT experience, including hands-on infrastructure, network, systems, hardware, and support responsibilities. Including 3-5 years of project management and people management experience.

· Experience with SAP Business One implementation, support, administration, or infrastructure coordination.

· Ability to manage IT team and support structure to ensure critical servers and applications are available 24x7.

· In-depth knowledge of data networking, telecommunications, remote access, firewall admin,, and IT security.

· Comprehensive understanding of PC and server hardware, software, peripherals, SAN/storage, virtual server infrastructure, x86 and IBM iSeries servers, SD-WAN, iSCSI, VLAN, VoIP, cloud solutions, and mobile solutions.

· Hands-on skills in Windows Domain and Active Directory administration, O365 administration, network design, mail routing, backup systems, patch management, and infrastructure troubleshooting.

· Strong working knowledge of network protocols, switching, firewalls, servers, backup systems, virtualization platforms, and general infrastructure operations.

· Ability to lead technical projects, coordinate multiple priorities, maintain momentum across long-term initiatives.

· Strong oral and written communication skills, sound judgment, organization, and vendor-management.

· Knowledge of SQL Server and Enterprise Manager.

· Experience supporting EDI, help-desk, cybersecurity hardening efforts, and infrastructure modernization.

Job Type: Full-time, * SAP: 3 years (Preferred)

• SQL Server Management Studio: 3 years (Preferred)
• IT management: 3 years (Preferred)
• SAN: 2 years (Preferred)

Pulled from the full job description

• Referral program
• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance