It Service Manager (Sap / Erp Operations)

With 1,000+ professionals and over a decade of experience, we have built an environment where talent is trusted, supported, and continuously challenged to grow.People First: trust, respect, and professional development13% turnover rate, well below market averageCutting-edge IT projects with global clients and modern technologiesPersonalized training: up to €**/yearReal flexibility to work in your own wayActive tech communities to learn and shareAnd yes… we also know how to have funWe are looking for aIT Service Managerto join a long-term international project for a leading German company in the industrial sector.This role is focused on ensuring the stability and continuous improvement ofbusiness-critical enterprise applications and services, acting as the bridge between business stakeholders, support teams, and external vendors.The ideal candidate combines strong IT Service Management expertise with a solid understanding of how technology supports key business operations and processes.Key ResponsibilitiesManage Incident and Problem Management processes forbusiness-critical applications and services.LeadMajor Incidentresolution activities, ensuring effective coordination across technical and business teams.Monitor service performance through SLAs, KPIs, and operational reporting.Coordinate multiple support teams and vendors in a global multi-vendor environment.Drive Root Cause Analysis (RCA) and continuous improvement initiatives.Assess service risks, dependencies, operational criticalities, and business impact.Participate in service governance activities and support operational excellence initiatives.Ensure stability, quality, and availability of enterprise services supporting business operations.Requirements5+ years of experiencein IT Service Management, Service Operations, Incident Management, or Problem Management roles.Experience managing services that supportbusiness-critical enterprise applications.Understanding of business impact and service prioritization in complex environments.Experience working withERP, SAP, Supply Chain, Manufacturing, Finance, Logistics, or similarenterprise application environments is highly valued.Experience working in international and multi-vendor environments.Knowledge of ITSM tools such as ServiceNow, Jira, Remedy, or similar.Strong understanding of ITIL best practices.Excellent communication and stakeholder management skills.ITIL Foundation certification is highly valued.If this opportunity sounds interesting, feel free to share your profile - we will be happy to provide more detailsThe employee will adhere to information security policies:-Will have access to confidential information related to Capitole and the project they are working on.-Must comply with the security policies and internal policies of the company and the client.#J-***-Ljbffr

5+ years of experience in IT Service Management, Service Operations, Incident Management, or Problem Management roles. Experience managing services that support business-critical enterprise applications. Understanding of business impact and service prioritization in complex environments. Experience working with ERP, SAP, Supply Chain, Manufacturing, Finance, Logistics, or similar enterprise application environments is highly valued. Experience working in international and multi-vendor environments. Knowledge of ITSM tools such as ServiceNow, Jira, Remedy, or similar. Strong understanding of ITIL best practices. Excellent communication and stakeholder management skills. ITIL Foundation certification is highly valued.

If this opportunity sounds interesting, feel free to share your profile - we will be happy to provide more details The employee will adhere to information security policies: -Will have access to confidential information related to Capitole and the project they are working on. -Must comply with the security policies and internal policies of the company and the client. #J-*****-Ljbffr

Málaga, España

With 1,000+ professionals and over a decade of experience, we have built an environment where talent is trusted, supported, and continuously challenged to grow. People First: trust, respect, and professional development 13% turnover rate, well below market average Cutting-edge IT projects with global clients and modern technologies Personalized training: up to €**/year Real flexibility to work in your own way Active tech communities to learn and share And yes… we also know how to have fun We are looking for a