Technical Support Representative Senior

Make your mark at one of the biggest names in payments. We’re looking for a Technical Support Representative Senior to join our ever evolving Enterprise & SMB team and help shape the future of global commerce.

What you’ll own

• Deliver day-to-day technical support across network infrastructure, desktop systems, hardware, and software, ensuring the reliable operation of business-critical technology.
• Partner directly with Enterprise customers, helping them maximise the value of Worldpay products and services through exceptional technical support.
• Handling escalations as an SME with case management to resolution
• Diagnose and resolve issues relating to network infrastructure, desktop environments, client devices, servers, and software applications.
• Manage user accounts and access permissions, including creating, modifying, and deactivating accounts.
• Maintain data integrity, password management processes, and file system security standards.
• Translate complex technical concepts into clear, user-friendly guidance for non-technical customers and stakeholders.
• Identify opportunities to enhance customer experiences by recommending appropriate hardware and software solutions.

• Previous experience in a technical support, service desk, or customer support environment.
• Ability to deliver outstanding customer service to enterprise and B2B clients.
• Strong troubleshooting, analytical, and problem-solving skills with a customer-first mindset.
• Excellent verbal and written communication skills, with the ability to explain technical information clearly and confidently.
• GCSE Maths and English (Grade C/4 or above), or equivalent qualifications.
• Ability to produce high-quality written communications, including customer correspondence and incident documentation.
• A proactive approach to learning new technologies and continuously developing technical expertise.

Think like a client: We care deeply about our clients’ success. We ask, listen and learn - curious to understand first. Our passion drives excellence in everything we set out to do.

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Hybrid working options available Monday - Friday

Our core hours are 8am-5pm - on a rotational shift 8.00am - 3.30pm or 9.30am - 5.00pm

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.