ServiceNow SACM Global IT Architect Director

As the ServiceNow CMDB and Asset Principal Engineer, you will play a senior hands-on role in building on the success of our Service Asset & Configuration Management (SACM) processes. You will act as the technical counterpart to the Product Owner, owning delivery quality and the technical roadmap while staying close to the implementation in ServiceNow.

As a senior engineering leadership role, you will own the hard technical calls (complex design, configuration, troubleshooting, critical implementation) and lead a blended team of engineers by setting standards, reviewing designs, and contributing directly to every sprint.

YOU’RE GOOD AT

• Building and debugging complex ServiceNow solutions and staying current with the platform.

• Deep ServiceNow Asset & Configuration Management across CMDB, Configuration Management, ITAM, HAM, and SAM, including CSDM, integrations, reconciliation, and lifecycle governance. HAM Pro or SAM Pro experience is strongly valued.

• Making sound, defensible technical decisions across data models, integrations, reconciliation logic, automation, and controls, spotting risks early, and holding firm when data trust or platform integrity is at stake.

• Bringing a clear technical view into roadmap, compliance, audit, and license discussions, and representing technical trade-offs and options to the Product Owner and stakeholders.

• Providing technical leadership across blended teams of internal and contingent engineers, setting standards and driving accountability.

• Acting as a hands-on technical leader, contributing directly to sprint delivery, particularly on complex stories, configuration decisions, troubleshooting, and high-impact changes.

What You’ll Bring

WHAT YOU’LL BRING (BEHAVIORS)

• Operating independently with minimal oversight while maintaining strong alignment with enterprise architecture, platform standards, and product priorities
• Exercising sound technical judgment and making clear, defensible architectural decisions across CMDB design, asset data, entitlement modelling, reconciliation strategy, and lifecycle automation
• Proactively identifying risks, surfacing them early, and recommending practical solutions
• Navigating high-visibility stakeholder environments with composure and confidence, including audit and vendor negotiation contexts
• Influencing senior stakeholders across IT, Security, Monitoring & Operations, Procurement, and Finance
• Holding firm in technical trade-off discussions where data trust, platform integrity, or long-term maintainability are at risk
• Establishing engineering rigor, accountability, and quality across a blended technical team

• Bachelor’s degree
• 10+ years’ experience working as a ServiceNow engineer, technical lead or architect, with specialized expertise in IT Asset & Configuration Management
• Demonstrable hands-on experience implementing and governing ServiceNow CMDB in a complex enterprise environment
• Strong expertise in ServiceNow Configuration Management, including CMDB architecture, CI class design, IRE, CSDM alignment, relationship modelling, lifecycle governance, CMDB Health, data quality management, and remediation processes
• Software Asset Management depth, including software model normalization, publisher packs, license metrics, entitlement reconciliation, and audit defense; SAM Pro experience is strongly valued
• SaaS License Management experience, including SaaS spend visibility, usage-based reclamation, and renewal optimization a strong plus
• Strong understanding of contract and procurement integration, including purchase orders, entitlements, contracts, cost centers, and chargeback/showback
• Experience designing, governing, and managing integrations with discovery, inventory, endpoint, HR, procurement, ERP, security, monitoring, and asset data sources, such as ServiceNow Discovery, Service Mapping, SCCM/MECM, Intune, Jamf, Tanium, Flexera, Snow, Lansweeper, Workday, SAP, Coupa, Ariba, or equivalent platforms
• ServiceNow certifications expected: CSA as a baseline; CIS-SAM, CIS-HAM, CMDB, Discovery, ITOM, or Service Mapping related certifications or equivalent experience strongly valued
• Familiarity with ITIL 4 IT Asset & Configuration Management practice and ISO/IEC 19770 a plus; experience surviving a vendor software audit is highly valued

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You’ll Do

BCG runs on trusted data about every device, service, and software license we own. Our Trusted CMDB initiative is building and scaling that single source of truth, the foundation for our Asset Intelligence and Resilience program., You will be part of the IT & Business Platforms (ITBP) team, working inside the SACM & ServiceNow Core squad alongside the Scrum Lead, Product Owner, and engineers, and partnering closely with SACM stakeholders and the Security, Cloud, and Architecture teams. Together you will design and deliver scalable, maintainable, and well-architected solutions across the ServiceNow SACM ecosystem, making trusted asset and configuration data the foundation BCG relies on to stay secure, cost-efficient, and resilient.