Lead Business Intelligence Specialist

We are looking for an enthusiastic self-starter to join our team; The Remediation Centre of Excellence requires experienced Lead Business Intelligence Specialists. We are looking for proficient, dedicated and customer-focussed data and insight professionals with experience of Nationwide and/or Virgin Money data to support our efforts to put things right for customers, ensuring we move at speed and with efficiency while doing the right thing at every stage.

At Nationwide we aim to get things right first time but when something does go wrong, we pride ourselves in putting it right for our customers quickly and efficiently. As our name suggests, the Remediation Centre of Excellence is a specialised cross-community capability which rapidly assimilates knowledge and builds an understanding of emerging issues and incidents to effectively manage and plan the required remediation for impacted customers. The Lead Business Intelligence Specialist is a specialist role.

You’ll be responsible for the shaping, development and management of data processes and analysis solutions to enable the team to respond to remediations and put issues right as they arise with pace.

We are happy to consider flexible working approaches to help you perform at your best.

This is a 12-month Fixed Term Contract opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job youll spend at least two days per week, or if part time youll spend 40% of your working time, based at either our Swindon or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing As a Lead Business Intelligence Specialist in Remediations, you will be responsible for shaping, building, and managing specialist insight, customer populations, and data processes in line with agreed service level agreements. This includes supporting the improvement of the existing reporting estate, managing data effectively, and developing data standards that contribute to the successful delivery of the Data Analysis and Insight team’s outcomes. You will also drive automation and simplification of data processes to improve efficiency, resilience, and data quality.

You will work closely with stakeholders through strong business partnering, helping them to clearly define business requirements and translating these into effective data and insight solutions. The role involves producing and delivering ad hoc analysis to support decision-making within Remediations, as well as applying appropriate statistical techniques to define and select robust data samples where required.

In addition, you will build and maintain strong cross-community relationships and contribute to the development of a collaborative and high-performing team. Throughout all activity, you will ensure the Customer remains central, safeguarding and, where possible, improving the customer experience by focusing on putting things right and delivering meaningful, data-driven outcomes., Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think - we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Significant experience coding in SAS and SQL

• Ability to provide highly-effective subject matter expertise to both internal and external stakeholders, translating complex data findings to easily consumable stories that drive action
• Extensive experience of understanding business needs or regulatory requirements and delivering workable, efficient reporting and analysis solutions
• Experience in Financial Services
• A background in advising, challenging and coaching business stakeholders in how to drive value from data, increasing understanding and use of data
• Extensive practitioner experience within data and analytics environments
• Experience in simplification and automation of regular data processes
• Experience building relations with multiple and varied stakeholders across the business to understand requirements and produce high quality outputs (both verbally and in writing)

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.