Service Design Consultant

• Roles available at multiple seniority levels roles available - suitable for applicants with 3-10+ years’ experience
• Base Office Location: London or Bristol
• Mandatory Requirement: Active UK Developed Vetting (DV) security clearance.

We’re looking for people who are natural initiative-takers, who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture.

You will work with outstanding digital talent across disciplines to innovate and create great solutions for our Defence and Security Clients.

You will collaborate with amazing digital experts across disciplines including but not limited to Experience Strategists, User Researchers, Interaction Designers, Business Analysts and Engineers to deliver industry leading experiences across a broad range of products and services.

Your role will include:

• Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys.

• Collaborating with stakeholders to define measurable service goals and objectives.

• Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience.

• Integrating design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc.

• Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals.

• Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate and iterate on service design concepts.

• Working closely with user researchers to integrate user insights into service design decisions.

• Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions.

• Conducting usability testing and gather user feedback to continuously refine and improve service experiences.

• Staying up-to-date with industry trends, emerging technologies, and best practices in service design.

Please note this is not an IT Service Management role. It is for user-centric service design as part of digital delivery programmes.

We are specifically looking for candidates with both technical and business focused skills, who can articulate the outcomes and value of their work, and have working experience in some of the following:

• Proven experience in service design, designing end-to-end services comprised of multiple digital products and touchpoints, and creating service design artifacts.

• Strong understanding of user-centered design principles and methodologies.

• Excellent visual and verbal communication skills, with the ability to effectively present and articulate design concepts.

• Experience working collaboratively in cross-functional teams and managing multiple stakeholders.

• Strong analytical and problem-solving skills, with the ability to think strategically and identify connection points across complex systems of people, process, and technology.

• Ability to translate user insights into actionable design solutions.

• Familiarity with agile and iterative design processes.

• Passion for creating exceptional service experiences and a deep empathy for users.

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters., Deloitte drives progress. Using our vast range of expertise, we help our clients’ become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your “Immediate Family Members” are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.”

-Dan, Technology and Transformation

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through worldclass development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.