Application Specialist

Service Care Solutions

Manchester, UK

10 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Compensation

£44,399.0

Working hours

Regular working hours

Job source

www.careerjet.co.uk

Tech stack

Application Lifecycle Management Application Performance Management Business Software Cyber Security Databases Relational Databases Database Queries Online Service Provider SQL Databases Information Technology

Job description

We are currently recruiting for an experienced Application Specialist to support and maintain a range of business-critical applications within a housing organisation. The successful candidate will provide second-line support across core housing systems, mobile solutions, digital applications and online services. This is a hands-on role focused on application troubleshooting, SQL, system maintenance and the ongoing improvement of live business applications., * Maintain and support core housing and business applications.

Provide second-line incident resolution and problem management.
Use SQL to interrogate data, investigate faults and support application troubleshooting.
Take ownership of technical issues through to resolution.
Identify recurring operational problems and implement improvements.
Manage application patching, upgrades, testing and releases.
Configure new fields, workflows and system parameters.
Monitor application performance, availability, capacity and security.
Work with third-party suppliers and external support providers.
Maintain technical documentation, procedures and knowledge articles.
Support change, release and application lifecycle management.
Provide clear updates and guidance to users throughout the resolution process.

Requirements

Strong experience supporting business-critical applications within a complex IT environment.
Good hands-on SQL experience, including writing queries and investigating data.
Experience working with relational databases.
Previous experience supporting housing management systems or other line-of-business applications.
Strong incident investigation, problem-solving and application troubleshooting skills.
Experience supporting application upgrades, releases and lifecycle maintenance.
Knowledge of ITIL processes, including Incident, Problem and Change Management.
Experience working with third-party software suppliers.
Good understanding of general IT infrastructure, databases and information security.
Strong communication skills and the ability to explain technical issues clearly to end users.