SERVICE DESK LEAD L1

• MDM & Endpoint Engineering: Build deployment profiles, package applications, and manage automated OS patching.
• Physical Field Support: Act as the primary on-site technician to resolve hardware, software, and peripheral issues directly at user desks.
• Zero-Touch Deployment: Maintain automated deployment workflows via Apple Business Manager and Microsoft Autopilot for seamless employee onboarding.
• Tier 2/3 Escalations: Serve as the senior technical resource for complex OS, network, or software issues escalated by the helpdesk.
• Local Infrastructure: Maintain physical office technology including conference room AV setups, printers, and basic networking hardware.

Do you have experience in macOS?, * Experience: 2-3 years of dedicated experience in MDM administration combined with strong desktop support exposure.

• Software Mastery: In-depth technical knowledge of both Apple macOS and Microsoft Windows 10/11.

• Platform Expertise: *

• Jamf for Mac
• Intune for Windows
• Hardware Diagnostics: Strong ability to troubleshoot, repair, and upgrade laptop and desktop hardware.
• Scripting Basics: Ability to use Bash, Zsh, or PowerShell to automate basic setup tasks., + Jamf 100 (Jamf Certified Associate) is preferred.
• Microsoft Fundamentals (e.g., MS-900 or similar foundational Microsoft 365 or Azure credentials) is required.
• Bonus: Associate-level credentials like the Microsoft MD-102 Endpoint Administrator are highly preferred., Mandatory Skills: Desktop Support .

Experience: 3-5 Years .

Pulled from the full job description

• Health insurance
• Paid time off
• Dental insurance
• Disability insurance, The expected compensation for this role ranges from $45,000 to $121,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.