SERVICE DESK LEAD L1

• Working experience with IT hardware such as desktops, laptops, printers etc.
• Basic networking knowledge
• Professional level knowledge of MS Windows (Client and Server), MS Office, M365 and other typical desktop applications
• Working knowledge of general IT related Business Administration Processes
• Experience working in a field services support capacity, with specific experience in the configuration, implementation, and maintenance of IT assets (Laptops, Desktops, Peripherals), troubleshooting and resolving any and all technical issues which require onsite service support.
• Knowledge and practical experience troubleshooting and supporting local area data networking (hardware/software/protocols and best practices).
• Knowledge of Incident Management, Service Request management, DEPOT model etc.
• Proficiency in Microsoft Desktop OS (domain environment), Desktop application related configurations, troubleshooting etc..
• Knowledge of standard Microsoft Productivity Applications such as Microsoft Office and Outlook. Familiarity with all major web browsers including Google Chrome and Mozilla Firefox, EDGE and IE etc.
• Working knowledge of Apple-MAC operating systems and devices configuration and troubleshooting
• Working knowledge of ServiceNow ticketing tool

Mandatory Skills: TIS Service Desk .

Experience: 3-5 Years .

Pulled from the full job description

• Health insurance
• Paid time off
• Dental insurance
• Disability insurance, The expected compensation for this role ranges from $45,000 to $121,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com., Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.