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IT Service Desk Agent 2nd Level Support in Cottbus

DIS AG
Cottbus, Germany
12 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
German
Job source
www.adzuna.de

Tech stack

Microsoft Office Software Engineering Virtualization Technology Backend

Job description

  • 2nd-Level-Support und Incidentbearbeitung
  • Empfang, Analyse, Qualifikation aber auch die Dokumentation von technischen Anfragen sowie Störungsmeldungen
  • Durchführung von Fernwartungen und andere Remoteservices
  • Weiterleitung nicht lösbarer Incidents an nachgelagerte Supportgruppen
  • Ãœberwachung der termingerechten Incidentbearbeitung

Requirements

  • Abgeschlossene technische Berufsausbildung oder eine vergleichbare Qualifikation
  • Erfahrungen in vergleichbarer Position oder ITIL Basis-Kenntnisse
  • Fachwissen in den Bereichen Microsoft Office 365, Exchange, Zertifikatsdienste
  • Hard- und Softwarekenntnisse im Bereich Backend Systeme
  • Fundierte Kenntnisse im Bereich Virtualisierungen sowie Grundkenntnisse im Bereich hyperkonvergente Infrastruktur
  • Mindestens ein C1-Sprachniveau in Deutsch

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.adzuna.de

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

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