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IT-Service Desk Agent 2nd Level Support in Dresden

DIS AG
Dresden, Germany
11 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
German
Job source
www.adzuna.de

Tech stack

Microsoft Office Software Engineering Virtualization Technology Backend

Job description

  • Annahme, Analyse, Qualifikation sowie Dokumentation von technischen Anfragen sowie Störungsmeldungen
  • Durchführung von Fernwartungen und anderen Remoteservices
  • 2nd-Level-Support und Incidentbearbeitung
  • Weiterleitung nicht lösbarer Incidents an nachgelagerte Supportgruppen
  • Ãœberwachung der termingerechten Incidentbearbeitung

Requirements

  • Abgeschlossene technische Berufsausbildung oder vergleichbare Qualifikation
  • Wünschenswert sind ITIL Basis-Kenntnisse
  • Fundierte Kenntnisse im Bereich Virtualisierungen
  • Hard- und Softwarekenntnisse im Bereich Backend Systeme
  • Fachwissen in den Bereichen Microsoft Office 365, Exchange, Zertifikatsdienste
  • Kundenorientierung sowie Kommunikationsstärke
  • Mindestens ein C1-Sprachniveau in Deutsch

Benefits & conditions

  • Flexible Arbeitszeiten und die Möglichkeit zum anteiligen mobilen Arbeiten
  • Ãœppiges Weiterbildungsangebot
  • Selbstständige Arbeitsweise und abwechslungsreiche Projekte

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.adzuna.de

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