Specialist IS Engineer - Citrix

• Own and manage Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability, scalability, and compliance.
• Administer and maintain Citrix ADC (NetScaler) environments, including:
• Global Server Load Balancing (GSLB)
• Load Balancing services
• Content Switching policies
• SSL offloading and certificate management
• Web Application Firewall (WAF)
• Multi-factor authentication (MFA) using nFactor authentication policies
• Maintain the health and resiliency of Citrix environments, including Citrix Cloud and Citrix ADC platforms.
• Design and implement secure remote access solutions leveraging Citrix Gateway and advanced authentication integrations.
• Perform patching, firmware updates, and platform upgrades in line with enterprise change management policies.
• Troubleshoot and resolve complex technical issues involving Citrix infrastructure, user sessions, authentication flows, networking, and backend integrations.
• Serve as the technical escalation point for Citrix and NetScaler-related incidents within IT operations.
• Collaborate with network and security teams to implement enterprise traffic management and application delivery strategies.
• Document configurations, SOPs, architecture decisions, and operational runbooks to support audits and operational continuity.
• Monitor system alerts, identify systemic issues, and implement long-term corrective and preventive actions.
• Mentor support teams and transfer knowledge to ensure consistent operational support coverage.

Doctorate degree

OR

Masters degree and 2 years of Information Technology, Computer Science, or related field

OR

Bachelors degree and 4 years of Information Technology, Computer Science, or related field

OR

Associates degree and 8 years of Information Technology, Computer Science, or related field

OR

High school diploma / GED and 10 years of Information Technology, Computer Science, or related field, * 3 to 6 years of experience managing and supporting Citrix environments.

• Strong experience with:
• Citrix Virtual Apps and Desktops
• Citrix ADC (NetScaler)
• Citrix Cloud administration and architecture
• Hands-on expertise with advanced Citrix ADC features including:
• GSLB
• WAF
• Content Switching
• Load Balancing
• Citrix Gateway
• MFA integration using nFactor authentication
• Proficiency with Windows Server, Active Directory, Group Policy, and enterprise authentication technologies.
• Familiarity with virtualization platforms such as VMware or Hyper-V.
• Strong understanding of networking fundamentals including DNS, SSL/TLS, TCP/IP, and high-availability architectures.

Preferred Qualifications:

• Strong analytical and troubleshooting skills for complex virtualization, authentication, and application delivery issues.
• Experience implementing secure remote access and zero-trust access concepts.
• Familiarity with enterprise security best practices for Citrix and ADC environments.
• Experience with monitoring, resiliency testing, disaster recovery, and performance optimization for Citrix ADC infrastructures.
• Knowledge of scripting or automation tools such as PowerShell or Terraform is a plus.
• Excellent documentation and communication skills, especially in a global enterprise support model.
• Experience collaborating in regulated or GxP-compliant environments (preferred).

Certifications (Preferred):

• Citrix Certified Associate Virtualization (CCA-V).
• Citrix Certified Professional Networking (CCP-N) or Citrix Certified Expert Networking (CCE-N).
• Microsoft Certified: Windows Server or Azure Administrator.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies

At Amgen, if you feel like youre part of something bigger, its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980, weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, youll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career., Lets do this. Lets change the world. Amgen is seeking a Citrix Virtualization Engineer to manage, optimize, and support our Citrix Virtual Apps and Desktops environments across global enterprise infrastructure. The ideal candidate will bring deep hands-on expertise in Citrix virtualization technologies and advanced Citrix ADC (NetScaler) administration, including Global Server Load Balancing (GSLB), Web Application Firewall (WAF), Content Switching, MFA integration using nFactor authentication, and enterprise load balancing solutions.

This role is responsible for ensuring the stability, performance, scalability, and security of Citrix solutions that support Amgens mission-critical applications and end-user platforms. It involves close collaboration with infrastructure, network, security, and global operations teams to deliver highly available and secure virtual desktop and application delivery solutions., As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease., We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.

We live the mission.

We win together.

We thrive on continual challenge.

Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together-to research, manufacture and deliver ever-better products and greater depth to our mission.

At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.

Connect with us to explore how you can Win, Live, and Thrive at Amgen.