Infrastructure Technician III

As an Infrastructure Technician III, you are the technical expert and frontline leader who ensures that the data, voice, fiber, and low voltage systems powering world-class environments are installed with precision, quality, and unmatched professionalism. This is a senior level, hands-on role where your expertise in structured cabling, fiber optics, and ICT systems sets the standard for the entire team.

If you’re a highly skilled technician who thrives on solving complex challenges, mentoring others, and delivering excellence in high stakes environments like data centers, enterprises, and advanced facilities-this is where your experience becomes impact.

What You’ll Do

Lead Advanced Structured Cabling & ICT Infrastructure Work

• Install, service, upgrade, and decommission complex structured cabling systems, including Cat5e/Cat6/Cat6A, fiber optic systems, and low voltage technologies.

• Execute high skill work such as fusion splicing high strand ribbon fiber, terminating and testing copper and fiber, and performing advanced troubleshooting.

• Install and remove infrastructure components including racks, cable trays, cabinets, pathways, and network devices.

Be the Subject Matter Expert Onsite

• Apply deep knowledge of TIA/BICSI standards, building codes, and life safety requirements.

• Conduct Fluke DSX8000 testing, OTDR testing, inspection, documentation, and remediation.

• Install servers, rack and stack equipment, patch panels, bonding, firestopping, and cable channeling.

• Troubleshoot and support network devices; experience with Cisco routers is a strong plus.

Lead Teams & Set the Standard

• Act as the first level of field leadership: ensuring Safety First, followed by Quality, then Production.

• Mentor and guide Technicians I & II, leading by example in workmanship, professionalism, and customer service.

• Coordinate workflows with team members to keep projects on schedule and compliant with scope.

Deliver an Outstanding Client Experience

• Serve as a customer facing technical professional with exceptional communication and service skills.

• Provide clear updates on project status, technical challenges, and resolutions.

• Support emergency service requests, ensuring timely response and SLA compliance.

Ensure World-class Documentation & Project Execution

• Maintain accurate electronic and written documentation for time, materials, testing results, and work progress.

• Request tools, supplies, and materials to ensure readiness and jobsite efficiency.

• Participate in required meetings, training, and workshops to maintain expertise and certifications.

• Ability to use laptops/tablets with digital work software

• Understanding of switching, routing, and low voltage signal flow

• Knowledge of Cisco router installation and configuration (preferred)

Soft Skills That Elevate You

• Positive “can do” attitude and strong team leadership mindset

• Punctual, professional, and reliable

• Exceptional client facing communication skills

• Strong collaboration and conflict resolution abilities

• High attention to detail and pride in workmanship

• Ability to work independently with minimal supervision

What You Bring

• Associate degree or technical certification or equivalent work experience

• 5+ years installing, maintaining, and troubleshooting low voltage cabling systems

• Proven ability to install, terminate, test, and certify copper and fiber systems

• Experience with major manufacturers (Panduit, CommScope, Corning, Leviton, etc.) preferred

• Understanding of NEC, ANSI, TIA, EIA, and BICSI standards

• Ability to read blueprints and construction drawings

• Valid driver’s license and clean driving record

• BICSI Technician Certification highly desired

Supervisory Responsibility

• Tech III is the first level of field leadership at Black Box.

• Leads small teams, mentors junior techs, and ensures safe, quality focused execution.

Work Environment & Physical Demands

• Primarily indoors, occasionally outdoors

• Moderate noise typical of construction and data center settings

• Regularly required to sit, kneel, stoop, climb, bend, reach, talk, hear

• Frequently required to stand and walk for extended periods

• Must be able to lift/move 50 lbs regularly and 25 lbs frequently

• Must be able to work at heights and in tight/confined spaces, Snips, basic hand tools, steel/composite toe boots, VFL (preferred), cordless drill/impact, pliers, testers, punch tools, tape measure, level, flashlight/headlamp, and more.

Black Box is a leading global technology solutions provider with 2,500+ team members across 24 countries. We design, deploy, and manage world-class IT infrastructure solutions for some of the most demanding environments worldwide. We value innovation, ownership, transparency, and continuous growth-both in our business and our people. When you join Black Box, you join a team committed to delivering excellence and elevating the customer experience.

Equal Opportunity Employer- Black Box is an equal opportunity employer. We welcome applicants of every background and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.