Administrative and Technical Support Specialist in Boise

Position Summary: Provides administrative and technical services supporting public inquiries, land and mineral records, financial data accuracy, monetary transaction processing, and workload reporting. The specialist serves as a professional, public-facing resource while maintaining accurate, auditable records and safeguarding information and property., * Respond to information requests from walk-in, telephone, electronic, and regular mail customers.

• Provide on-the-job training and user assistance to Information Access Center (IAC) employees and the public in accessing and retrieving land and mineral records, including LR2000, land status and patent records, Case Recordation, the Mining Claim Recordation System, and the Mining Claim Imaging System.
• Identify and correct inaccurate data in the Collections and Billings System (CBS).
• Process applications and service requests by reviewing forms for accuracy and compliance with regulations, policy, and procedures.
• Recommend improvements to accounting and collections procedures and provide technical and administrative guidance on financial record activities.
• Monitor and report on the status and progress of work, ensuring priorities, methods, deadlines, and quality standards are met.
• Handle complex inquiries, coordinate projects, develop information packages, and manage difficult visitors or callers.
• Serve as a teller for the receipt, disbursement, examination, custody, and clerical processing of cash items.
• Process monetary transactions (cash, checks, credit cards) over a public counter using automated monetary accountability controls.
• Process incoming and outgoing mail, including facsimile and electronic messages and special delivery services, and track receipts, print orders, and related duties.
• Create, maintain, retrieve, and properly handle official Land and Mineral case files and mining files.
• Prepare and submit quarterly progress reports within 30 days of each calendar quarter’s end.
• Identify himself or herself as a contractor and mark all work products accordingly., * Must obtain a PIV credential before unsupervised access to facilities or information systems.
• Must complete required forms (SF-85 or SF-85P, OF-306, Release to Obtain Credit Information, PIV application) and submit requested documentation within 10 workdays.

Physical Requirements

• Must be able to safely bend, lift, and carry items weighing up to approximately 60 pounds on an ongoing basis.

Work Environment

• Work is performed on-site using furnished workspace, equipment, and systems.
• Smoking is prohibited inside the facility. The specialist must comply with all applicable safety, health, fire protection, and security policies.

• Experience and knowledge equivalent to a GS-07 Step 3 level in administrative and technical support.
• Proficiency with automated data systems, spreadsheets, database management, electronic calendars, and correspondence and scheduling tools.
• Strong customer service, written and verbal communication, accuracy, and attention to detail.
• Experience handling monetary transactions and maintaining accountability controls.
• Ability to obtain and maintain an HSPD-12 Personal Verification (PIV) credential, including a favorable Criminal History Check.
• Ability to pass a financial and credit suitability review.

Qualifications

• Prior experience with federal land and mineral records systems (LR2000, Case Recordation, Mining Claim systems, CBS).
• Familiarity with federal records management, teller and cash-handling procedures, and quality control processes.

At Roku Management Consulting (RMC), we are a dynamic and mission-driven organization committed to delivering innovative solutions to meet the unique needs of federal, state, and commercial clients. We bring unparalleled dedication, expertise, and agility to every project.

At RMC, our team is our greatest asset. We foster an environment of growth, collaboration, and incivility, providing opportunities for professional development while empowering our employees to make a meaningful impact. By joining RMC, you’ll be part of a forward-thinking team committed to delivering excellence at every level.

Why Work with RMC?

Be part of a company that values your contributions and supports your career growth. Work on projects that matter, serving clients that make a difference. Collaborate with a team of industry leaders and subject matter experts.

Together, we redefine what’s possible, delivering solutions that drive progress and transform communities. Join us at RMC and be a part of something bigger!

Company DescriptionAt Roku Management Consulting (RMC), we are a dynamic and mission-driven organization committed to delivering innovative solutions to meet the unique needs of federal, state, and commercial clients. We bring unparalleled dedication, expertise, and agility to every project.\r\n\r\nAt RMC, our team is our greatest asset. We foster an environment of growth, collaboration, and incivility, providing opportunities for professional development while empowering our employees to make a meaningful impact. By joining RMC, you’ll be part of a forward-thinking team committed to delivering excellence at every level.\r\n\r\nWhy Work with RMC?\r\n\r\nBe part of a company that values your contributions and supports your career growth.\r\nWork on projects that matter, serving clients that make a difference.\r\nCollaborate with a team of industry leaders and subject matter experts.\r\n\r\nTogether, we redefine what’s possible, delivering solutions that drive progress and transform communities. Join us at RMC and be a part of something bigger!