Epic Senior Analyst, Cadence

The Epic Senior Analyst, Cadence initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues.

Core Responsibilities:

• Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.
• Serves as a primary support contact for application end-users.
• Initiates the design, development, implementation, and maintenance of the application.
• Initiates all phases of testing and the documentation of workflow design.
• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
• Initiates the identification of issues and guides the work to resolve them.
• Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.
• Collaborates with trainers on application changes and new features to develop documentation and training strategies.

Department Specific Functions:

As an Epic Senior Analyst - Cadence, you will report to the Senior Manager and will be responsible for:

• Providing oversight and leadership to Associate Epic Analysts and Epic Analysts on the team
• Initiating the implementation, build, and modification of the application
• Collaborating with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access

• Supporting junior staff members in day-to-day operations and resolving application issues, As a Epic Senior Analyst - Cadence, you will:

• Serve as a primary support contact for application end-users
• Initiate the design, development, implementation, and maintenance of the application
• Initiate all phases of testing and the documentation of workflow design
• Perform the analysis of new releases and validate the impacts to the workflow
• Initiate the identification of issues and guide the work to resolve them
• Support junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations
• Collaborate with trainers on application changes and new features to develop documentation and training strategies
• Work with stakeholders, business community, and end users to ensure the application meets UHealth’s business/clinical needs
• Mentor and transfer knowledge to Junior staff members
• Take the lead in team application projects as assigned by Senior Manager
• Participate in on-call rotations and support
• Maintain regular communication with team members, including participating in weekly project team meetings
• Review the status of projects and issues on an ongoing basis with leadership
• Become knowledgeable about UHealth’s policies, procedures, and business operations

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary., * Maintains regular communication with team members, including participating in weekly project team meetings.

• Reviews the status of projects and issues on an ongoing basis with leadership.
• Remains knowledgeable about UHealth’s policies, procedures, and business operations.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

• Bachelor’s Degree
• Minimum of 5 years of experience, preferably in healthcare or healthcare-related organization
• 3-5 years of Epic build experience
• Understanding of scheduling and payer authorization, including nuances of provider schedules, scheduling practices for certain types of visits, and how these practices relate to the medical record flow for appointments preferred
• Knowledge of areas that integrate with Cadence, including check-in, registration, benefits, referrals, PCP assignment, and orders preferred
• Previous operational, project management, and organizational skills
• Epic Cadence/Referrals Certification
• Ability to work evenings, nights, and weekends as necessary.
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
• Works with stakeholders, the business community, and end users to ensure the application meets UHealth’s business/clinical needs.
• Participates in on-call rotations and support and attend and participates in, applicable committees.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.