IT Support Specialist

This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

• diagnosing and resolving problems in response to customer reported incidents
• planning and analysis of work processes
• researching and reporting trends and patterns of problems
• developing training materials and performing computing/information system training sessions
• developing and maintaining problem tracking databases
• installing, troubleshooting, and maintaining hardware and software
• performing backup and recovery operations
• consulting with users to identify needs and requirements
• conducting feasibility studies and trade-off analyses
• ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices

May be required to support DLA’s eProcurement system(s).

• Six (6) years of progressive experience in the field of Information Processing
• Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions
• Two (2) of which are concentrated, hands on experience in installing

Security/Clearance Requirements

• MUST possess a current/active Top Secret Security Clearance
• MUST possess one of the following Computing Environment certifications: MCITP SA, MCITP EA, MCSA: WS2016, MCSE: WS2016, MCSA: WS2016, MCSM:DS, M2012 NET, MCM: Windows Server 2016: Directory, MCA: MS Windows Server Directory, CCAA, GCWN M
• ship is mandatory.

There is a future for you here to support highly visible and strategic programs at SIS! If you love technology and want a career making a difference supporting meaningful Air Force and DOD programs, then Stellar Innovations is the company for you!