Senior Help Desk Technician

CAPTAIN IT

Riverside, CA, United States

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

1 year minimum

Compensation

$52,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems Cisco PIX Microsoft Management Console Dynamic Host Configuration Protocol Domain Name System (DNS) Desktop Environments Hyper-V Internet Information Services (IIS) Virtual Private Networks (VPN) Microsoft Servers

+17 more

System Center Configuration Manager Windows Servers Network Configuration and Change Management Network Administration Citrix Systems Cloud Services Server Administration TCP/IP Virtual Local Area Networks Virtualization Technology Wide Area Networks Software Troubleshooting Firewalls (Computer Science) Information Technology Network Server Cisco Vmware

Job description

Provide technical support to end-users, assisting with software troubleshooting and computer management tasks.
Manage and maintain computer systems, ensuring optimal performance and security.
Assist with network configurations, including TCP/IP and VPN setups.
Support desktop environments, including Windows and Mac OS, while utilizing tools like SCCM and Active Directory.
Collaborate with team members to resolve IT issues efficiently and enhance user experience.

Requirements

A growing IT services firm seeks a bright, motivated individual to provide Level 1/2 support to business clients in the IE area., * Must be detail-oriented and well organized

Excellent written and verbal communication skills
Consistently provide great customer service
Solve simple and complex technical issues
Must be able to work independently and as part of a team

Technologies you should have experience implementing and supporting:

Solid understanding of LAN, WAN, VLANs, and VPNs
Desktop Support
Entry Level Server Administration and Management
General Network Administration
Cloud Services Deployments
Windows Server 2008-2025 (IIS, DHCP, DNS, TCP/IP,)
VMware and Hyper-V skills and experience desired
Firewalls Experience (Sonicwalls and some Cisco ASA) highly desired, * At least 1-3 years of experience working for other MSPs is preferred
Extensive knowledge of Microsoft Active Directory
CompTIA A+, Network+, Security+, Cloud+, Microsoft Server (MCSE/MCITP), Cisco, Citrix, Virtualization Certifications
Strong Experience in Microsoft Windows Platform (desktop and servers)
Multi-tasking and excellent prioritization skills
DattoRMM, IT Glue, and ConnectWise PSA, experience highly desired