IT Systems Administrator

Be an Early Applicant Remote Hiring Remotely in USA Mid level Remote Hiring Remotely in USA Mid level Provide remote technical support for clients, troubleshooting Ubiquity networks, VoIP/SIP/PBX systems, cloud infrastructure, CCTV, and network buildouts. Respond via phone, email, and remote tools, log tickets, guide clients through setups, and follow up to ensure resolution. The summary above was generated by AI

This is a remote position.

We are seeking a skilled IT Remote Help Desk Support Specialist to join our team and provide exceptional technical assistance to our clients. As an IT Help Desk Support Specialist, you will be responsible for resolving a wide range of IT-related issues remotely, assisting clients with their Ubiquity systems, VoIP systems, and cloud-based infrastructure.

Responsibilities:

• Serve as the primary point of contact for clients seeking technical assistance via phone, email, or remote support software.
• Provide timely and accurate solutions to technical problems, ensuring client satisfaction and minimizing downtime.
• Troubleshoot and resolve hardware, software, and network issues for clients, including those related to Ubiquity systems, VoIP systems, and cloud-based infrastructure.
• Assist clients in setting up and configuring Ubiquity systems, including wireless access points, switches, and routers.
• Handle VoIP system setup, configuration, and troubleshooting, ensuring optimal call quality and functionality.
• Collaborate with clients to diagnose and resolve cloud-based infrastructure issues, including server management, virtualization, and cloud storage.
• Document, track, and monitor the problem-solving process, ensuring all client inquiries are accurately logged and updated in the ticketing system.
• Guide clients through procedures to help them understand and utilize IT systems efficiently.
• Follow up with clients to ensure their technical issues are resolved and provide assistance in case of further inquiries.
• Stay up to date with the latest IT trends and technologies, particularly in the areas of Ubiquity systems, VoIP systems, and cloud-based infrastructure., Artificial Intelligence * Big Data * Healthtech * Information Technology * Machine Learning * Software * Analytics Design, build, and support HL7 v2.x interfaces using InterSystems Ensemble/IRIS and Epic Bridges. Translate clinical requirements into mappings, perform Epic-side builds, troubleshoot production interface failures, monitor queues, support Epic upgrades, and ensure HIPAA-compliant data exchange in a 24x7 healthcare environment. Top Skills: AdtDftEpicEpic BridgesHl7 V2.XIntersystems EnsembleIntersystems IrisOrmOruSiu CrowdStrike, Senior IT Systems Administrator providing escalated technical support and incident management for global internal users. Mentor service desk staff, manage endpoints via SCCM, Jamf, and Workspace ONE, and improve IT processes, policies, and application usability. Troubleshoot Mac, Windows, and Linux systems, coordinate cross-functional resolution, and support office-based technology needs as required. Top Skills: Active DirectoryAirwatchJAMFLinuxmacOSSccmWindowsWorkspace One

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• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
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• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

• Strong knowledge of Ubiquiti systems, including experience in troubleshooting network issues and implementing solutions
• Experience with Voice over IP (VOIP) systems, including setup, configuration, and troubleshooting
• Familiarity with SIP protocol and PBX systems
• Ability to troubleshoot and resolve VOIP-related issues, such as call quality, connectivity, and routing problems
• Proficiency in CCTV systems, including installation, setup, configuration, and troubleshooting
• Experience working with network rooms and buildouts, including cabling, rack mounting, and equipment installation
• Knowledge of network infrastructure components, such as switches, routers, and firewalls
• Ability to troubleshoot network issues, monitor network performance, and optimize network configurations

If you meet these additional requirements and are passionate about providing advanced IT support, we encourage you to apply for this position. You will have the opportunity to work with cutting-edge technologies and make a significant impact on our clients’ IT infrastructure., * Proven experience as an IT Remote Help Desk Support Specialist or similar technical support role.

• Expertise in troubleshooting and resolving technical issues related to Ubiquity systems, VoIP systems, and cloud-based infrastructure.
• Proficient understanding of networking concepts, protocols, and technologies.
• Familiarity with remote support software and ticketing systems.
• Excellent communication skills, with the ability to explain technical concepts to clients in a clear and concise manner.
• Strong customer service skills and a customer-oriented approach.
• Ability to work independently or as part of a team in a fast-paced environment.
• Strong problem-solving skills and the ability to multitask effectively.
• Certifications in relevant IT fields (e.g., Ubiquity, VoIP, cloud computing) would be advantageous.

Remote United States 64K-107K Annually Mid level 64K-107K Annually Mid level Insurance Provide advanced end-user technical support and act as an escalation point. Administer user accounts, access control, Okta and Google Workspace; manage assets and onboarding; lead small-to-medium IT projects; document processes; train users and junior staff; troubleshoot macOS and Windows systems and networking; identify and implement process improvements. Top Skills: Google WorkspacemacOSNo-Code Automation ToolsOktaPythonTerraformWindows Optum