IT Support Specialist

Careerscape is hiring a Remote IT Support Specialist for an NYC-based technology company with a fully distributed workforce. This remote IT support job is ideal for help desk professionals, desktop support technicians, and technical support specialists who want to deliver high-quality end-user support, manage modern SaaS environments, and grow their career at a fast-moving company.

As an IT Support Specialist, you’ll troubleshoot hardware and software issues across Windows and macOS, administer Microsoft 365 and Google Workspace, manage user provisioning through Okta, and support a fully remote team using Zoom, Slack, and Asana. You’ll be the go-to technical resource for employees and a key partner to IT leadership and security. Responsibilities

• Serve as the primary point of contact for employee IT support requests via ticketing system, chat, and video
• Troubleshoot and resolve hardware, software, networking, and account issues across Windows and macOS
• Manage user provisioning, deprovisioning, and access in Microsoft 365, Google Workspace, and Okta
• Configure, deploy, and ship laptops and peripherals to remote employees, with full asset tracking
• Support video conferencing, collaboration, and productivity tools (Zoom, Slack, Asana)
• Write internal knowledge base articles, onboarding documentation, and IT process guides
• Partner with IT and security teams on patching, MDM policies, and endpoint compliance
• Identify recurring issues and recommend process improvements or new tooling

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent professional experience)
• 2+ years of experience in IT support, help desk, or desktop support
• Strong Windows and macOS troubleshooting skills
• Hands-on experience administering Microsoft 365 and/or Google Workspace
• Familiarity with identity providers (Okta, Azure AD) and MDM platforms (Jamf, Kandji, Intune)
• Working knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi troubleshooting)
• Excellent written and verbal communication with a customer-first mindset
• Ability to manage a ticket queue and work independently in a fully remote environmentCompTIA A+, Network+, or ITIL Foundation certification
• Experience supporting a fully remote or hybrid workforce
• Scripting experience (PowerShell, Bash, or Python) for automating routine tasks
• Background in SaaS administration and IT security best practices, Asset Management, Bash Scripting, Best Practices, Budgeting, CompTIA Network+, Computer Science, Computer Security, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Documentation, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Knowledge Base, Laptop PC, Mac Operating System, Machine Tool, Manufacturing Data Management, Microsoft Access Database, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows System Administration, Onboarding, Peripheral Hardware, Presentation/Verbal Skills, Process Improvement, Python Programming/Scripting Language, Reimbursement, Scripting (Scripting Languages), Security Patches, Slack, Software Administration, Software as a Service (SaaS), Technical Leadership, Technical Support, VPN (Virtual Private Network), Video Chat, Videoconferencing, Wi-Fi, Windows PowerShell, Writing Skills

• Competitive base salary with annual performance bonus
• 100% remote work with flexible scheduling (NYC-based company, U.S.-distributed team)
• Comprehensive medical, dental, and vision insurance - fully covered employee premiums
• Paid vacation, sick leave, and 12 paid holidays
• 401(k) retirement plan with 4% employer match (after 1 year of service)
• $1,500 annual learning and certification reimbursement
• $1,000 home office setup budget and monthly internet/phone reimbursement
• Paid parental leave and mental health benefits