IT Service Desk Technician

This role reports to the End User Services manager. This is not a remote position; onsite support is required. Responsibilities also include on-site and remote technical support to keep our employees productive and our information secure. This role is expected to provide excellent customer service while taking responsibility for assisting users in solving their day-to-day support issues and determining root cause., * Ability to support executive level employees under pressure.

• Familiar with O365 administration and Microsoft Azure.

• Strong understanding of mobile devices - e.g. iOS and Android.

• Familiarity with MDM platforms, e.g. Ivanti (MobileIron), Jamf, Intune, etc.

• Extensive experience setting up audio and video equipment needed for meetings, conferences, and training. Good understanding of Microsoft Teams Rooms and administration.

• Available for 24/7 on-call support.

• Track lifecycle, maintenance, and decommissioning of IT assets.

• Draft procurement, inventory, deployment, and retirement strategies, which optimize technology management.

• Control and document changes to assets and configuration items through asset management and change management processes.

• Ensure standards, guidelines and controls are maintained through audits and KPI’s.

• Take ownership of and ensure timely response to end user’s service requests and manage them through resolution.

• Provide onsite and remote support for end users in multiple work settings and environments.

• Respond to queries and service requests using a ticketing system according to predefined priorities and policies.

• Troubleshoot, install, and configure hardware and peripherals such as desktops, laptops, monitors, printers, disk drives and scanners.

• Install new software, upgrades, patches and resolve related problems.

• Create and maintain IT documentation.

Do you have experience in IT?, * 5+ years in a technical support role.

• 2+ years supporting executive leadership.

• High degree of customer service focus and strong communication skills.

• Keen attention to detail, with a commitment to follow through and follow-up.

• Ability to present technical information in understandable form for non-technical recipients.

• Ability to investigate and resolve technical problems of moderate complexity.

• Experience in an ITSM environment a plus.

• Experience with Mobile Device Management a plus.

Pulled from the full job description

• 401(k) matching
• Health savings account
• Flexible spending account, * Competitive pay and a matching 401(k) plan -
• Flexible spending accounts/Health Savings Account
• Reimbursement plan for the company Bring Your Own Device (BYOD) Policy
• Vacation, Company Holidays, and Sick Days

Bigge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, military or veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bigge Crane and Rigging has been elevating America since 1916. With over 1,800 cranes and a coast-to-coast presence, we buy, sell, rent, operate, and maintain one of the largest, most advanced crane fleets in the country. We’ve played a role in building some of America’s most iconic landmarks and earned a reputation for doing it right-with performance, precision, and accountability.