Desktop Support Technician

Asset Inventories is hiring for a Desktop Support Technician, whose primary responsibility is to respond to incoming requests via phone, live chat, or walk-in. Who can quickly diagnose and resolve end-user problems.

The technician will be equipped with the tools and knowledge to assist end-users in various topics including laptops, software upgrades, applications, mobile phones, networking, A/V, etc.

Working in a dynamic team, will have the opportunity to collaborate with other IT teams on challenging tasks, gaining valuable experience., * Provides technical support to end-user in America region via phone, live chat, or in-person.

• Provides resolution to clients by identifying problems, researching, and guiding clients through corrective steps.
• Create technical references by writing and maintaining documentation.
• Participates in end-user device upgrade.
• Help implement new security policies and other IT operations.
• Improving knowledge by participating in cross-training, collaborating with other teams, and other IT-related projects.

Do you have experience in Windows?, * Minimum 2 year in customer service

• Experience with support & troubleshooting over the phone
• Demonstrate excellent problem-solving skills
• Ability to communicate professionally verbally & in written form.
• Experience with Windows OS & Office 365 Suite
• Experience with MDM solutions (Intune on iOS & Android)
• Ability to work independently or in small groups, in a high-pressure, dynamic environment.
• Self-motivated with strong initiative to succeed, ability to maintain focus and productivity in times of change.
• Passionate with technology in business

Education & Experience Requirements:

• University or College Diploma in Technology/Computer Science or related field
• Prior information technology or end-user support experience preferred
• Experience with ITIL methodology
• Other IT-related certifications are a plus; but not required