Network Operations Technician

GENERAL JOB DESCRIPTION: The Utah Communications Authority (UCA) is an independent state agency charged with providing and maintaining a radio communications network (“network”) on a statewide basis for the benefit and use of local, state, and federal agencies. The UCA network has taken on an increasing portion of the state’s public safety communications and today supports more than 44,000 user radios and consists of over 144 communication sites. The NOC technician will be diagnosing and resolving network issues, maintaining our network infrastructure, and collaborating with others to ensure the success of UCA’s network’s performance. This position will be hired for a day shift between 8:00am to 5:00pm.

EXAMPLES OF TASKS/DUTIES:

• Monitor all alarms associated with the network.
• Troubleshooting by sorting issues and making the network function properly.
• Providing technical end-user support, performing troubleshooting, and resolvingnetwork issues.
• Dispatch technicians to perform emergency repairs. This will require monitoring of our fleet to determine the closest technician. They will also need to perform a comprehensive handoff of events and outstanding items that will need to be addressed during the next shift.
• Running diagnostic tests on communication between computers, routers, modems, and servers.
• Completing required daily tracking sheet.
• Attend meetings as required.
• Regular attendance.
• Other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES, AND TYPICAL QUALIFICATIONS:

(Includes knowledge, skills, and abilities required upon entry into position and trainable after entry into position)

• Troubleshooting skills
• Use computer relational database software.
• Enter, transcribe, record, store, and/or maintain information in either written or electronic form.
• Establish, organize, and/or maintain files.
• Make a decision or solve a problem by using logic to identify key facts, explore alternatives, and propose quality solutions.
• Operate office equipment.
• Principles, practices, and procedures of an office environment.
• Review and/or edit documents for accuracy and completeness.
• Operate a computer keyboard.
• Find, gather, and collect information or data.
• Applicable laws, rules, regulations, and/or policies and procedures.
• Speak clearly, concisely, and effectively; listen to, and understand, information and ideas as presented verbally.
• Communicate information and ideas clearly, and concisely, in writing; read and understand information presented in writing.
• Dealing with people in a manner which shows sensitivity, tact, and professionalism.
• Other duties as assigned.

OTHER REQUIREMENTS:

• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avowing trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work., * To be considered for this position you must pass a criminal background check. Do you understand, agree to, and accept this requirement?
• ONLY APPLICANTS SELECTED FOR AN INTERVIEW WILL BE CONTACTED. As part of this application process, you must upload your resume into your application profile. Your answers to the questions on this application must be supported by your resume or work history. “See resume” or “see previous response” is not an acceptable response to any question. Please answer all questions fully. Failure to follow these terms may result in disqualification from further consideration for this position.
• To ensure your potential employment with the Utah Communications Authority does not violate the law (Utah Code 52-3-1), or agency policy; if you have any relatives employed with the Utah Communications Authority, please list their name below and indicate your relationship. Please note that listing a relative will not automatically disqualify you from employment. If you have no relatives working for the Utah Communications Authority, please enter “no relatives at UCA”.

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Pulled from the full job description

• Referral program
• Professional development assistance
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off, * 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance