Senior Systems & Endpoint Engineer

• Provide onsite IT support for the Philadelphia office, including break/fix support, hardware replacement, imaging, AV troubleshooting, and office network/Wi-Fi support
• Own operational execution for incidents, service requests, and infrastructure changes during U.S. business hours
• Coordinate escalations and cross-functional handoffs with global IT teams
• Support onboarding/offboarding activities, office moves, and local technology planning initiatives
• Manage relationships with local IT vendors and monitor SLA performance
• Operate, support, and continuously improve hybrid infrastructure environments across AWS, Microsoft 365, and on-premises/VDC platforms
• Administer and troubleshoot enterprise services including identity and access management, endpoint connectivity, networking, and collaboration platforms
• Manage and maintain LAN/WAN/Wi-Fi/VPN infrastructure, firewall reliability, and secure remote connectivity
• Maintain infrastructure monitoring, alerting, and operational health visibility
• Execute infrastructure upgrades, migrations, patching, and lifecycle management activities
• Deploy, configure, and manage enterprise endpoints using Microsoft Intune/Endpoint Manager, including Autopilot, compliance policies, configuration profiles, and patch management
• Support macOS endpoint management through JAMF (where applicable)
• Ensure endpoint compliance, encryption, patching, and operational health standards in partnership with Security teams
• Manage the full asset lifecycle, including procurement, inventory tracking, secure handling, and disposal
• Develop automation solutions for endpoint provisioning, reporting, and operational workflows
• Contribute to Infrastructure-as-Code initiatives using Terraform and related automation tooling
• Operate within established ITSM processes, including incident, request, change, and problem management
• Conduct post-incident reviews and implement corrective and preventive actions
• Develop and maintain runbooks, SOPs, technical documentation, and knowledge base articles
• Support modernization initiatives including Zero Trust architecture, identity-based access controls, and platform standardization
• Assist with implementation and operational support for SOC 2 and ISO 27001 controls
• Partner closely with Security teams on compliance reporting, vulnerability remediation, and audit support

Do you have experience in Wireless networking?, * 7+ years of experience in infrastructure engineering, systems administration, endpoint engineering, or enterprise IT operations

• Strong hands-on experience with Windows administration, Microsoft 365, and Microsoft Entra ID (Azure AD)
• Proven experience managing enterprise endpoints at scale using Microsoft Intune/Endpoint Manager
• Solid understanding of networking fundamentals including LAN/WAN, Wi-Fi, VPNs, firewalls, DNS, and DHCP
• Demonstrated ability to troubleshoot complex issues across endpoint, identity, network, and infrastructure layers
• Experience working within ITSM frameworks and producing high-quality technical documentation
• Strong communication, collaboration, and stakeholder management skills

Preferred

• Experience managing macOS environments using JAMF
• Familiarity with AWS cloud services and hybrid infrastructure environments
• Experience supporting on-premises and virtual data center (VDC) environments
• Knowledge of Zero Trust security principles and identity-centric security models
• Experience with monitoring and observability platforms
• Relevant certifications such as Microsoft, AWS, ITIL, JAMF, or security certifications

3.73.7 out of 5 stars Wayne, PA 19080 $100,000 - $110,000 a year - Full-time, Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Vision insurance