IT Support Engineer (Help Desk)

This is an excellent opportunity for someone who enjoys troubleshooting, working directly with users, and getting involved in a broad range of desktop support, hardware deployment and Microsoft technologies.

What you’ll be doing

• Providing first and second line IT support via the help desk.
• Diagnosing and resolving hardware, software and networking issues.
• Logging, prioritising and managing support tickets through to resolution.
• Installing and configuring PCs, laptops, printers, mobile devices and peripherals.
• Supporting Microsoft Windows, Microsoft 365, Outlook, Teams and Intune environments.
• Providing remote support to end users.
• Assisting with desktop builds, imaging and device deployments.
• Supporting basic networking, server administration and security tasks where required.
• Maintaining IT assets, documentation and inventory records.
• Delivering excellent customer service while working to agreed service levels.

Previous experience in an IT Support, Service Desk or Help Desk role.

• Strong knowledge of Windows desktop operating systems and Microsoft 365.
• Experience supporting PCs, laptops, printers and mobile devices.
• Good troubleshooting and fault-finding skills across hardware and software.
• Familiarity with Outlook, Exchange Online, Teams and Intune would be highly desirable.
• An understanding of networking fundamentals (TCP/IP) and basic server environments is advantageous.
• Excellent communication skills with a customer-focused approach.
• Ability to prioritise workload and work effectively both independently and as part of a team.
• Comfortable with hands-on hardware installations and equipment deployment., * IT support
• Help desk
• Microsoft technologies

Competitive hourly rate of £25.00-£30.00 per hour, depending on experience.

• Immediate start available.
• Interesting and varied technical support environment.
• Friendly and supportive IT team.
• A great opportunity to gain experience within a well-established organisation.