Line Support Desk Analyst

Clear IT Recruitment Ltd

Bradford, UK

9 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£22,000.0 - £27,000.0

Working hours

Regular working hours

Job source

www.clearitrecruitment.co.uk

Tech stack

Microsoft Word Microsoft Excel Active Directory Microsoft Outlook Computer Networks File Systems Microsoft Office Network Architecture Microsoft SharePoint Windows Desktop Microsoft Onedrive Information Technology

Job description

Support IT hardware on site, including repairs, wireless and wired network troubleshooting, reimaging and initial software triage.
Maintain IT facilities, including multimedia and PCs to enable effective teaching.
Rapid on-site response to SLA 1 problems in classrooms and other key areas.
Deliver basic training for key services to all stakeholders on a one to one basis.
Advise stakeholders on key corporate applications, including file access, one drive, SharePoint etc.
Active involvement in yearly refresh projects for on-site devices and network infrastructure.
Ensure servicing and maintenance schedules are undertaken at the most operationally/ convenient times.
Ensure the appropriate skills are upheld in the support team.
Complete and file service tickets in the service desk system for self and team.
Record major incidents, remedial activity and future actions.
Manage access control, including active directory and other key systems.
Ensure service resources are available where and when needed with appropriate skills across all teams.
Report any safeguarding concerns immediately to a Designated Safeguarding Lead.
Carry out any other reasonable duties as requested by the IT Services Team Leader.

Requirements

MCP, MCSDT certification
Full UK driving licence and access to own Vehicle
Supporting IT to include troubleshooting and set up of telecoms, networking components and end user computer devices
Microsoft Office, especially Outlook, Excel and Word
Windows Desktop OS, networking, Siemens telephony, active directory and incident management systems
IT security best practices
Confident, clear and differentiated written / verbal communication to stakeholders at all levels
Effective internal / external relationships with stakeholders and customers at all levels