Information Technology Specialist

• Provide comprehensive technical support for computer hardware, peripherals, and software applications used by Council staff.
• Deliver on-site and remote technical support at Council Member offices and special events throughout the five boroughs of New York City.
• Work a five-day schedule that may include Saturdays and/or Sundays, based on operational needs.
• Diagnose, analyze, and resolve end-user hardware and software issues in a timely and effective manner.
• Implement end-to-end solutions to restore system functionality and minimize service disruptions.
• Provide responsive and professional technical assistance to both internal and external users.
• Follow established Information Technology policies, procedures, problem-management protocols, and documentation standards.
• Support users across multiple office locations and remote environments.
• Demonstrate a structured, analytical, and disciplined approach to troubleshooting and problem resolution.
• Perform other related duties as assigned.

• Valid New York State driver’s license.
• Three to five years of experience in a Help Desk or technical support role.
• Strong ability to work collaboratively in a team-oriented environment.
• Excellent verbal and written communication skills, with the ability to interact effectively with users at all levels.
• Proficiency with Microsoft Windows 11, Microsoft 365 (Office 365), and Windows Active Directory.
• Working knowledge of TCP/IP, LAN troubleshooting, DNS, DHCP, VOIP systems, Citrix environments, Wi-Fi, printers, and mobile device support.
• Experience supporting macOS environments is a plus.

For eligible employees, health, dental and vision insurance coverage are offered upon hire. Retirement plans, deferred compensation plans, group life insurance, paid time off and paid holidays, training resources, health & fitness reimbursement and wellness programs are also available.

Attn: Personnel Services/Recruiting (ITS)

250 Broadway, 26th Floor

New York, New York 10007