Collaboration Support Engineer (Puerto Rico)

• Troubleshoot issues related to SharePoint, OneDrive, Power Apps, Power Automate and Copilot
• Provide guidance/assistance to users, and create and/or update help documentation like how-to guides
• Host office hours and knowledge sharing sessions to provide advanced troubleshooting, guidance on best practices, and support user adoption.
• Monitor the SharePoint / OneDrive / Copilot ticket queues and respond quickly to requests and/or issues
• Manage all processes in Service Now including but not limited to incidents and knowledge base articles as well as act as lead technical SME for tier 3+
• Coordinate with and work across Digital Technology teams (Architecture, Network, Identity, etc.) on issues and recommendations
• Build, configure, customize, and maintain SharePoint sites and Power Apps/Flows
• Perform M365 SharePoint administration tasks: assign site collection administrators, review and analyze usage reports, and review configuration settings
• Interface with Microsoft Support on escalations and service degradation or issues
• Build and run advanced PowerShell scripts
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only., Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

• A University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.
• Experience working with M365 architecture/administration and SharePoint Online, OneDrive, Teams, Power Apps, Power Automate
• Experience with PowerShell scripting
• Experience with Microsoft Entra (Azure)
• ShareGate Migration experience

Qualifications We Prefer

• Familiarity with AIP (Azure Information Protection), Purview, file labeling, DLP, and encryption
• Microsoft GCC High experience
• Client-side development: JavaScript, HTML, CSS, and frameworks like React or SPFx
• Experience working with Microsoft Copilot, Microsoft Teams, and Service Now

At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

RTX, Enterprise Services, Digital Experience & Collaboration organization is a recognized leader in the delivery and sustainment of enterprise-level services. DEC collaborates with our business and functional partners to enable program and team collaboration through a variety of tools and platforms, driving business value through innovative solutions and service excellence.