Senior Full Stack Developer (Mobile Service Cloud)

As a Senior Full Stack Developer you will work on the development of the Mobile Service Cloud product of CM.com. The Mobile Service Cloud is our cloud-native contact center platform: the product that brings email, phone, live chat, contact forms, WhatsApp and Facebook Messenger together in one place, so brands like Auping, Fleurop, Revolution Beauty, AS Watson and Yoursurprise can run customer service at scale, 24/7. You’ll join the team building its next chapter, where AI agents powered by HALO take on more of the conversation so human agents can focus on what actually needs them.

You will:

• Own the development of Mobile Service Cloud, a mature platform already supporting thousands of agents and millions of customer conversations a year.

• Build HALO-powered AI agents into the platform, so routine inquiries get resolved autonomously and human agents are freed up for the complex cases.
• Strengthen the backend that keeps every channel, email, phone, live chat, WhatsApp and more, running as one seamless, reliable experience.
• Move fast: test ideas, ship, learn from what doesn’t work, and help shape what this role looks like a year from now.
• Use AI tools actively to improve your own work. Experiment, automate, and share what works with your team., As a CM.com club member, you’ll have the following benefits:
• Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com.
• Healthy food: Daily healthy lunches and snacks to keep you energized.
• Effortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well.
• Invest in your future: A solid pension plan.
• Time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days.
• Own your success: Become a shareholder with our Employee Share Purchase Program.
• Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving
• Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day.
• Together at CM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.

By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment., * Solid, hands-on experience with C#, .NET, Entity Framework and SQL, plus a habit of writing clean, maintainable code

• The versatility to pick up frontend work in Vue.js or jQuery when the job calls for it
• Hands-on knowledge of Microsoft Azure (or a comparable cloud platform), and you’re comfortable with Docker, Kubernetes and microservices
• A committed, quality-driven mindset and a growth-oriented attitude
• Fluency in English
• Genuinely curious about AI, you experiment with tools like ChatGPT or Copilot and you’re open to working differently as they improve

We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person., You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being., Believe you’d be a great fit for this role, even if you don’t tick every box? Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.