INFORMATION TECHNOLOGY ASSOCIATE

The IT Infrastructure and Operations Division manages the core technology infrastructure needed to support the CalSTRS business. This infrastructure includes client technology; network, servers, and storage infrastructure; and technology disaster recovery. The IT Infrastructure and Operations Division also provides technology related operational support for CalSTRS and is comprised of the following team: Client Technology Infrastructure, Audiovisual Services, Client Technology Services, Technology Disaster Recovery, Network Infrastructure, Service Desk and System & Security Administration. The CalSTRS Service Desk is the central, single point of contact for CalSTRS staff to report problems with IT systems and request IT services. Its goal is to provide excellent customer service and reduce the number of tickets passed on to other levels of support. The Service Desk Analyst works as part of a team, each analyst assisting other analysts, to achieve these goals. We operate as a strong team with mature processes, well establish documentation and a solid knowledge base. Acting as the central point of contact for all IT related services, you will have the chance to become familiar with multiple systems and sound service delivery practices. This is a great unit to begin your IT career or possibly take it to the next level. Under the general supervision of the Service Desk Manager, the Information Technology Associate provides a wide range of technical and customer support services for CalSTRS Technology Services systems. The Service Desk serves as the central, single point of contact for CalSTRS staff and external customers to request IT services and report issues with technology systems. The Information Technology Associate is responsible for delivering high-quality customer service, ensuring timely resolution of incidents and service requests, and supporting users with CalSTRS-supported applications, hardware, and systems. The role operates within a collaborative team environment, where each analyst works closely with peers to share knowledge, coordinate efforts, and maintain a consistent, positive support experience for all customers., Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to an interview. When completing the SOQ, please include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. Your SOQ should not exceed two pages, single-spaced, 12-point font and address the following questions:

1. Describe one complex, high-impact incident you personally resolved that originated from a service/help desk.
2. Describe a time when you had to deal with a very upset customer and what was done to resolve their issue., Investment Branch employees are required to participate in the CalSTRS Personal Trading Program which allows CalSTRS to monitor employees’ personal trading transactions in order to reduce risks associated with insider trading, front running, and misusing material non-public information. Upon accepting a position within the Investment Branch, you will be required to disclose your personal broker account information and be required to utilize a personal broker from a designated list as provided by CalSTRS. Background Investigation Prior to employment with CalSTRS, a background investigation (BI) will be conducted. The BI consists of a Personal History Statement and fingerprinting through the Department of Justice. The BI will check criminal and civil records and, if applicable, verify education and check driving records. CalSTRS Disclosure Requirements This position may be subject to disclosure and disqualification requirements concerning economic conflict of interest in government work, including the Conflict of Interest Code that applies to CalSTRS team members and the Political Reform Act, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700).

• Ability to communicate effectively, both orally and in writing, with staff and management at all levels. * Strong commitment to delivering high-quality service and offering diplomatic, customer-focused solutions. * Demonstrated ability to manage multiple assignments and perform effectively under pressure. * Skill in explaining complex topics to diverse audiences in a clear and accessible manner. * Proven ability to work collaboratively as a team player and build effective cross-functional partnerships. * Extensive experience with IT support processes. * Strong attention to detail and accuracy. Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position. In July 2025, the State of California implemented the Personal Leave Program 2025. This program reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits for the duration of the program. The salary ranges shown on this job posting do not reflect the reduced amounts.

Pulled from the full job description

• Loan forgiveness
• Health insurance
• Vision insurance
• Dental insurance
• Employee assistance program
• Paid holidays
• Flexible schedule, CalSTRS offers a hybrid approach including in-office and remote work solutions based on business needs., CalSTRS offers a competitive pay schedule and a work-life-balance for all its employees. The State of California provides comprehensive benefits packages determined by the employee’s bargaining unit and conditions of employment. Some benefits include:
• Alternative work schedules
• Flexible work hours
• Remote work options
• Medical benefits, including health, dental and vision insurance
• Paid holidays and a defined benefit retirement program
• More than four weeks of vacation/sick leave for leaders
• More than three weeks of vacation/sick leave for staff
• Health insurance in retirement
• Employee Assistance Program
• Loan forgiveness under the federal Public Service Loan Forgiveness Program For the latest information on the benefits offered by the state of California, explore the Health Benefits Summary provided by CalHR.

CalSTRS is the largest educator-only pension fund in the world, providing retirement, disability and survivor benefits to California’s more than 1 million public school educators and their families. Named as one of the best places to work in money management ten times by Pensions & Investments magazine, we are a world-class financial services institution with a commitment to sustainability and wellness. Our two U.S. Green Building LEED Platinum-certified headquarters buildings in West Sacramento, California, feature sustainable construction, abundant natural lighting, an organic garden, sustainable beekeeping and ergonomic functionally designed workspaces. We offer a variety of on-site amenities to our team members, including two full-service cafés, two free fitness centers, a bicycle rental library and a child care center with a covered playground. Team members enjoy walks along the Sacramento River and nearby seasonal farmers markets. In addition to our state-of-the-art amenities, we offer thriving wellness and sustainability programs, an award-winning employee recognition program, and ongoing training, learning and development opportunities. We offer competitive benefits, flexible work hours and hybrid work options. We are committed to creating a workplace where our team members thrive. If you’re looking for a rewarding career and are interested in becoming part of a diverse and inclusive workforce where talent, expertise and wellness are valued, we encourage you to find out more about our many career options at CalSTRS.com/Careers.