INFORMATION TECHNOLOGY SUPERVISOR II

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - A Supplemental Questionnaire is REQUIRED and must be submitted with your application to be considered for this position. Failure to include the Supplemental Questionnaire as required shall result in disqualification from the hiring process. Please see the section labeled “Supplemental Questionnaire” for further information.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting., 1. Describe your experience directly supervising IT staff. How many people did you supervise, what classifications, and how did you manage workload, priorities, and service delivery across your team?

1. Describe a situation where you had to address a staff performance or attendance issue. What steps did you take, what documentation did you maintain, and what was the outcome?

2. Describe how you have managed competing priorities across a technical team during periods of high demand. How did you allocate resources, communicate expectations, and maintain service levels?

3. Describe your technical background in network and/or systems administration. How does that experience inform how you supervise, evaluate, and develop technical staff?, A completed State Application (STD. 678), a Resume, and any other relevant documents (e.g. transcript copies, copies of degree(s), cover letter, etc.) should be submitted electronically via your CalCareer Account, by U.S. mail, or by dropping your application package off. Both addresses are listed in this Job Advertisement. Please reference Job Control 525181 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section on the STD. 678. SROA and surplus candidates should submit a copy of their letter with their application. Please note you can only apply for one Job Control per application submission. Candidate may be selected by Resume Review. Temporary Appointments (TAU) may be considered if conditions warrant. TAU may be made to anyone regardless of eligibility. TAU may not exceed 9 months and will require eligibility to be obtained through an examination process in order to transition to a permanent or limited-term appointment.

• This position is eligible for a hybrid telework option, in accordance with CAL FIRE’s telework policy, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

• Incumbents must be able to transport, lift, move, or carry up to 25lbs of various types of equipment to perform duties listed in the essential functions. This position supports a statewide public safety technology environment and requires the ability to coordinate work across multiple programs, platforms, services, and technical teams. The incumbent must be able to exercise sound judgment, communicate effectively, manage competing priorities, and make operational decisions appropriate for a mission-driven technology environment. The incumbent must have strong knowledge of digital service delivery, service ownership, user-centered design, accessibility, business analysis, platform governance, data-informed decision-making, and technology operations. The incumbent must be able to lead staff, coordinate with executive and program stakeholders, evaluate service impacts, manage risk, and ensure solutions are secure, accessible, supportable, and aligned with enterprise standards. Statewide travel may be required up to 5% and may include overnight stays. The position may require work outside normal business hours to support urgent service issues, emergency operations, major releases, executive requests, or mission-critical technology needs., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience supervising, leading, or coordinating technical teams responsible for enterprise network, systems, cloud, endpoint, infrastructure, or production support services.
• Knowledge of infrastructure operations including routing, switching, firewalls, wireless, servers, virtualization, identity, backup/recovery, monitoring, endpoint-supporting infrastructure, and security controls.
• Experience managing priorities, assignments, service levels, escalations, outage response, maintenance windows, change management, and operational reporting.
• Experience coaching staff, reviewing work, developing procedures, improving support processes, supporting hiring/onboarding, and addressing performance or workload issues.
• Experience coordinating procurement, vendor support, contract renewals, Statements of Work (SOWs), service reviews, and technology lifecycle planning.
• Experience supporting 24x7 or mission-critical operations, emergency response environments, or statewide distributed technology services is desirable.

Pulled from the full job description

• Free parking
• Opportunities for advancement, * This position is located in the Riverpoint Marketplace area of West Sacramento (10 minutes from downtown), near the IKEA. Our building offers a free parking lot to employees and is within walking distance of numerous restaurants and shops.

The California Department of Forestry and Fire Protection (CAL FIRE) is California’s fire department and resource management agency. The organization is comprised of nearly 14,000 permanent and seasonal employees. The mission of the Department is to serve and safeguard the people and protect the property and resources of California. When you join CAL FIRE, you join a family of employees that function as a team. You will build trust and friendship with your co-workers, as together you respond to emergencies and challenging situations. CAL FIRE provides employees with a variety of career choices and opportunities. CAL FIRE offers well-paying careers and opportunities for advancement. We hope that you will consider a rewarding and challenging career with CAL FIRE!, Filing a job application “within the time” shall mean: applications must be postmarked by the United States Postal Service (USPS) or depositing with a parcel delivery or courier service no later than the final filing date specified by the job vacancy announcement, provided that the parcel contains proof of a timely deposit with the parcel delivery or courier service or

• Date stamped at the appropriate office of the appointing power no later than the final filing date specified by the job vacancy announcement or

• Electronically transmitted no later than 11:59 p.m. Pacific Time on the final filing date specified on the job vacancy announcement. For the purposes of determining whether an application has been filed within the time as set forth above, any dates printed on mobile barcodes or equivalent mobile print technology shall not be considered postmarks and, as such, are not acceptable proof of the date the application was filed.