Finance Systems & Process Optimization Manager

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional - We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality - We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests’ needs so they can count on memorable experiences every time.

Collaboration - We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility - we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation - We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services., This role will act as a Product Manager for Financial Systems, and will be responsible for the ownership, direction, and continuous improvement of finance systems (accounting platforms, Sage, integrations). This role translates business strategy into actionable product roadmaps, system enhancements, and operational improvements, while ensuring solutions are reliable, scalable, and user-friendly. The Product Manager serves as a bridge between business stakeholders, IT, vendors, and end users, operating with increasing independence and accountability. In addition, this role provides people leadership through mentoring, coaching, and developing Product Administrators and junior team members.

• Own the end-to-end lifecycle of financial systems (ERP, accounting platforms, reporting tools, POS integrations, etc.)

• Define and execute product roadmaps aligned with Finance and business objectives.

• Balance operational support, enhancements, and strategic initiatives to maximize business value.

• Define KPIs and success metrics related to system performance, financial accuracy, and user adoption.

• Partner with Finance, Accounting, and Operations teams to understand workflows, reporting needs, and pain points.

• Analyze financial processes (GL, AP/AR, billing, reporting, reconciliations) and identify system optimization opportunities.

• Translate business requirements into user stories, workflows, and system configurations.

• Ensure data integrity, auditability, and compliance within financial systems.

• Support financial reporting, data validation, and reconciliation processes.

• Provide hands-on administration, configuration, and support for financial and related SaaS systems.

• Troubleshoot system issues and coordinate resolution with IT and vendors.

• Manage system upgrades, releases, and enhancements.

• Maintain system documentation, data mappings, and process flows.

• Support user access, roles, and security governance.

• Manage backlog, prioritization, and delivery using Jira or similar tools.

• Lead sprint planning, backlog grooming, and cross-functional coordination.

• Oversee testing (UAT), data validation, and post-release support.

• Manage dependencies, risks, and change impacts across teams.

• Act as primary liaison between Finance, IT, Operations, and external vendors.

• Communicate system changes, priorities, and impacts effectively to stakeholders.

• Provide day-to-day leadership, mentoring, and coaching to Product Administrators or junior product team members.

• Support onboarding, skill development, performance feedback, and career progression for team members.

• Set clear expectations, delegate effectively, and foster accountability and collaboration.

• Partner with vendors on roadmap alignment and issue resolution.

• Training, Adoption & Continuous Improvement.

• Develop and deliver system training and user support.

• Drive adoption of new features and process improvements.

• Identify opportunities to simplify workflows and improve efficiency.

• Promote a culture of ownership, accountability, and continuous improvement

• Performs other related duties as assigned.

• Bachelor’s degree in Information Technology, Business, Finance, Accounting, or related field (or equivalent experience).

• 4-7+ years of experience in financial systems, business applications, or product management roles.

• Strong understanding of financial processes (GL, AP/AR, reporting, reconciliations).

• Experience with ERP systems or financial platforms (e.g., Sage - preferred, Workday, NetSuite, Oracle, Dynamics, etc.)

• Background in Finance, Accounting, or Financial Systems Analysis

• Experience with data/reporting tools (Power BI, SQL, etc.)

• Experience supporting audits or compliance processes.

• Experience owning systems or products from intake through delivery and support.

• Strong analytical and problem-solving skills with attention to data accuracy.

• Experience gathering requirements and translating them into technical solutions.

• Proficiency with Jira or similar tools for backlog and delivery management.

• Excellent communication skills across technical and non-technical stakeholders.

• Ability to manage multiple priorities in a fast-paced environment.

• Experience working with SaaS systems, integrations, and reporting tools preferred.

• Location(s) & Logistics:

• Prolonged periods of sitting at a desk and working on a computer.